Junior Service Desk Agent in SoftServe

WE ARESoftServe is a global digital solutions company with headquarters in Austin, Texas, founded in 1993. Our associates work on 2,000+ projects with clients in the USA, Europe, and APAC region. We are about people who create bold things, make a difference, have fun, and love their work.Our Service Desk Team loves technology and has everything needed to pursue their passion for creating innovation. We are the primary support for end users, handling their requests and troubleshooting automatic monitoring alerts for error states.IF YOU AREDemonstrating at least 1 year of experience in a call center or service deskHaving a background in customer supportProficient in both verbal and written communicationResistant to stress and able to stay cool-headed in tough situationsCustomer-focused with a problem-solving attitudeSkilled in teamwork and effective multitaskingPersonally motivated, a quick learner, organized, and responsiblePossessing at least a pre-intermediate level of EnglishA holder of a technical background with a basic understanding of ITIL processes (would be a plus)Skilled in SQL and PowerBI (as an advantage)AND YOU WANT TOMonitor incoming requests using specialized tools, swiftly making initial diagnoses and demonstrating a commitment to addressing user needs promptlyResolve requests within your expertise or efficiently reassign them to responsible parties, showcasing dedication to providing effective solutionsEngage with requesters by gathering crucial information and proposing well-thought-out solutions while maintaining clear and proactive communication throughout the support interactionUpdate internal instructions in our knowledge base, contributing to its continuous improvement and ensuring a well-documented resource for the entire support teamManage requests proactively through their entire lifecycle, ensuring end-users are consistently informed about the progress of their requestsAssist the Service Desk Lead, collaborating effectively to enhance the overall efficiency and success of the support teamTOGETHER WE WILLCooperate in a friendly and supportive working atmosphereSupport your technical and personal growth, having a clear career path with SoftServe’s People Excellence programDevelop and grow professionally with SoftServe University and Udemy Business (free corporate online and offline training)Have access to experienced specialists willing to share their knowledge SoftServe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law. Let’s put your talents and experience in motion with SoftServe Show more Show less Посадовий рівень Базовий рівень Тип зайнятостіFull time Job duties Management, Administration and Information Technologies Industries IT services and IT Consulting