Junior QA engineer in E.S.D

About company

MindConnect has been developing modern telecom and CRM systems since 2015. Our in-house CRM — deeply integrated with FreeSWITCH, PHP backend services, and real-time call-center operations — supports the daily work of dozens of businesses across Israel.
 Because our platform is mission-critical for our clients, reliability, stability, and predictability are at the core of everything we do.

We are now opening a dedicated QA position to ensure high product quality and stable releases as our CRM continues to grow.
This is not a simple checkbox-testing role — you will be a key part of the release process, ensuring every feature is validated and production-ready before going live.

Your Responsibilities

• Test new CRM features, including UI components, backend API logic, and database behavior.

• Validate integrations with telephony systems (SIP, FreeSWITCH events, call routing, call logs).

• Build and maintain structured test cases for core CRM modules (leads, tasks, dialer logic, API rules, permissions, etc.).

• Reproduce and investigate bugs reported by support or clients, documenting clear, developer-ready steps.

• Perform regression testing before each release to ensure system stability.

• Verify complex business logic such as dialing flows, assignment rules, meetings, automations, and status transitions.

• Collaborate closely with developers, product managers, and the CTO to ensure clean, stable releases.

• Continuously improve testing coverage, with the option to grow into automation over time.

• Maintain QA documentation, testing checklists, and structured reports.
  
  

You’re an Ideal Candidate If You Are

• Have 1+ experience in manual QA or another testing/quality role.

• Understand how web applications work and can follow multi-step flows.

• Document issues clearly (steps, expected vs actual results, screenshots, logs).

• Are familiar with Jira and other QA tools.

• Aren’t intimidated by technical details (API responses, browser console, basic SQL).

• Work in a structured way and think through edge cases.

• Have intermediate English for documentation and team communication.
  
  

Nice to Have

• Experience testing CRM or SaaS systems.

• Familiarity with call centers, VoIP/SIP, or telecom logic.

• Basic understanding of PHP, MySQL, or JavaScript.

• Experience with Postman, Swagger, SQL clients.

• Interest in automation and improving QA processes.

• Experience working with Israeli teams (Hebrew is a plus but not required).
  
  

What You Get (In addition to your salary, of course!)

• Direct impact on product stability — your work affects real production systems used daily.

• Opportunity to shape QA processes from the ground up (test plans, standards, automation direction).

• Close collaboration with developers, the CTO, and team leads — minimal bureaucracy, fast feedback loops.
  
  

Are you someone who loves breaking things on purpose and then showing exactly how to fix them? Join us and help shape a more reliable CRM for thousands of users.