Junior/Middle Customer Success Specialist - Retail and Automotive Industry in Poklyk

Poklyk is a product company that helps small and medium-sized businesses work more easily and efficiently. We started as a small service, later turned into a startup, and today it is a leading SaaS product for service business

Our solutions: Orderry.com and RO App - we have something to be proud of!

We are looking for a Junior/Middle Customer Success Specialist to work with customers in the retail and automotive business in Ukraine. A person who knows how to build long-term relationships with customers, understands their business processes well and helps to get the maximum value from the product. Practical experience in a related field will be a big plus — for example, work at a spare parts supplier or as an administrator at a service station.

The role involves active work with customers: onboarding, support, working with requests, collecting feedback, and developing cooperation. If you like communicating with people, you are results-oriented and want to influence the success of customers - we would be happy to meet you.

What is important to us:

• Strong communication skills: the ability to simply explain complex things, listen to the customer and find solutions.
• Experience in the automotive industry: working with service stations, car service centers or related areas (administrative experience will be a plus) Service station or spare parts supplier).
• Understanding of the customer's business processes: the ability to quickly navigate requests and offer optimal solutions.
• Technical literacy: confident work with CRM and readiness to quickly master new tools.
• Customer onboarding and support: start-up assistance, product customization and user training.
• Focus on long-term relationships: building partnerships and creating value for
• Self-organization: systematic work, maintaining customer history and meeting deadlines.

What awaits you at work:

• Working with the existing customer base.
• Full responsibility for customer success: from onboarding to long-term retention and development.
• Onboarding of new customers (service stations, detailing centers): product customization under business processes/training of client teams/start-up support.
• Regular communication with clients: scheduled check-in calls/analysis of product usage/working with churn risks and churn as such.
• Deep immersion in client business: understanding operational processes, pain points and goals/providing recommendations for more effective use of the product.
• Proactive work with clients who reduce activity and face difficulties in using the product.
• Collection, analysis and structuring of feedback from customers and its transfer to the product team in the format of clear business requirements.
• Close cooperation with internal teams: Product, Support, Sales - to ensure a holistic customer experience.
• Helping customers in scaling and business development through product capabilities (upsell/cross-sell without aggressive sales).
• Working with a real product that solves specific business problems of clients.

What we offer: