Junior Legal Support Expert in Howly

SKELAR is a venture builder that builds international food IT companies according to the rules of the venture investment world. Together with co-founders, we assemble strong teams to launch product IT businesses and win in global markets.

Howly is a Ukrainian startup in the ecosystem of multi-product company and venture builder SKELAR. We are committed to revolutionizing online consulting and are actively working on a platform that will make this possible. We are currently looking for a Legal Support Specialist who will perform the most responsible mission of providing legal assistance to our users in online chat and helping them solve their problems.

Responsibilities:

—Respond to customer inquiries regarding legal issues via online chat;
—Advise and resolve customer inquiries by providing expert responses;
—Research regulations, laws, and legal articles to assist in providing general legal information and create a Frequently Asked Questions (FAQ) section.
—Take close 3 chats per shift (simultaneous);
—Follow all necessary guidelines to ensure quality service;
—Work in Zendesk and Zendesk Chat. Knowledge of this software will be a plus;
—Monitor new requests with the same priorities during a shift.

Requirements:

— Diploma in Ukrainian law or international law (students with 4+ years of university are also considered);
— At least 6 months of work experience in a Ukrainian law firm (will be a plus);
- Excellent knowledge of legal English (B2+) written and professional;
- Willingness to work from home, have the necessary support for this.

For comfortable operation, the minimum system requirements are as follows:< br/>
—Internet speed at least 25 Mbps
—Upload speed at least 1 Mbps
—Upload speed at least 6 Mbps
—At least 8 GB RAM
—Intel Core i5 or AMD Ryzen 5 Quad Core

What we offer:

— Format of remote work. You can work from anywhere in Ukraine or the world;
— 20 vacation days per year;
— Unlimited days of sick leave with a doctor's certificate;
— Medical insurance, corporate doctor and psychologist;
— Schedule 3/3 (morning, evening, night shifts, 3 days off):

Morning: 07:00 - 17:00.
Evening: 16:00 - 01:00.
Night: 23:00 - 07:00.

- Career opportunities to develop your professional skills;

And of course, you will have a great opportunity to join our professional team together with a community of founders who have successfully launched several businesses and are ready to share their practical experience.

In addition to businesses, we develop the SKELAR foundation from the employees of our venture builder in support of the Armed Forces. Within the framework of the initiative, we create and finance large projects that help bring our victory closer.