Junior IT Support Engineer in SoftServe

WE ARESoftServe is a global digital solutions company, headquartered in Austin, Texas, founded in 1993. Our associates work on 2,000+ projects with clients in the USA, Europe, and APAC region. We are about people who create bold things, make a difference, have fun, and love their work.We are looking for an IT Support Engineer who will be engaged in the maintenance and troubleshooting of the user desktops, periphery devices (printers, scanners, etc.), support of the meeting rooms.IF YOU AREExperienced as a HelpDesk Systems, or IT Support Engineer for at least 6 months Familiar with MS Windows 10, MS Office, OS XSkilled in core MS Windows Servers and Linux-like systems administrationConfident in MS Windows Systems and LinuxCompetent in workstation hardware and periphery devices configuringAccustomed to working by using checklistsA sound troubleshooter with a 'get things done' approachEffective as a team playerDemonstrating Pre-Intermediate and above English levelAND YOU WANT ToInstall and configure workstation software as a part of the hiring procedure or by individual user's requestSupport network and domain user accounts and mailboxesSupport user's desktop applicationsDeal with technical fault analysis and troubleshooting, detect the roots of problems and resolve themCooperate with other directions (if required) to accomplish requests effectivelySupport technical devices and workstations in meeting and guest rooms to keep them functional, according to scheduled maintenance plan, or by requestTrack tickets to closure or raise them to L3 engineer in case if it requires additional advisoryUpdate corporate knowledge base with the latest changes in software and corporate policiesPerform workstation hardware and periphery devices check, repair, according to schedule, or by requestPerform installation and configuration of workstation hardware on demand of hiring or relocation; uninstalling in case of dismissalMaintain corporate servers' hardware functionality, forecast potential risks and faults, propose solutions to avoid themCooperate with service centers, vendors, suppliers for hardware devices procurement, support and repair servicesEnsure the logistics for transporting hardware devices between company offices, service centers, vendors, or suppliersManage company hardware storehouse by tracking list of available hardware and periphery devicesPerform regular or on-demand inventorying the hardware and periphery devicesProvide IT resources for business tripsTOGETHER WE WILLSupport your technical and personal growth – we have a dedicated career plan for all roles in our companyTake part in internal and external events where you can build and promote your personal brandGive you access to experienced specialistsCare about your individual initiatives - we are open for them, just come and share your ideasShare many other advantages: attractive salary, modern office, a package of benefits, language classes, etc SoftServe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law. Let's put your talents and experience in motion with SoftServe Show more Show less Position level Basic level Type of employment Full time Job duties Consulting, Information Technologies and Support Service Industries IT services and IT Consulting