Junior Inbox Customer Service Specialist with German( fully remote possible) in Limango Polska

As limango we create a company which has been specializing in e-commerce for 10 years. Together with platforms in the Netherlands and Germany, we are part of the OTTO Group, one of Europe's leading e-commerce companies. We are the shopping platform with the largest selection of products for the whole family!

We work and play together. We value work-life balance and create a culture of respect, trust and equality. If these values are also key for you, there is a good chance that you will find your place with us.

Junior Inbox Customer Service Specialist with German( fully remote possible)

Your role and main tasks

• You are responsible for the professional acceptance and processing of inquiries from our German and Polish customers via email and telephone.
• You also work together with colleagues from other teams in the areas of payment, complaints, logistics and accounting in order to find the best possible solution for our customers.
• You are the contact person for our customers for queries pre-sales and post-sales (including payment processing, order processing and cancellations/returns).

You will need

• Excellent knowledge of German, both spoken and written - grammatically correct (min. C1 level). 
• Minimum one-year experience in e-mail customer service in German-speaking countries (preferably in e-commerce sector). 
• Willingness and passion for working with customers. 
• Goal-oriented and customer-oriented, high commitment and often a creative approach! Customer inquiries are always dealt with extremely carefully and on an individual basis 
• Positive attitude towards the world and people. 
• Independence in solving queries from start to finish.
• Team oriented approach. 
• Openness to work fixed hours within the time window of 6:00am - 10:00pm and also to work on weekends. 

Benefits

• Private health care
• We provide access to the best specialists for you and your loved ones.
• Language classes
• English and German lessons in small groups, tailored to your skills.
• Remote work and flexible working hours 
• Possibility of partial remote work, as well as adjusting working hours to your daily schedule.
• Office in the center of Wrocław
• Nearby cinema, fitness club and large selection of lunch places.
• Fruit Mondays
• There is no shortage of coffee, fruit, pizza, sweets and healthy snacks in our office.
• Company events in the best company
• After hours we often organize interesting outings or meetings in our office.

What you can count for:

• Interesting and challenging work in a dynamic environment of the Internet industry - you will not get bored with us!
• The possibility of real shaping of the business - we value independence and delegate responsibility,
• Gaining experience in an international team, operating in different European markets.

Sounds good?

We can''t wait to get to know you. Apply now!