Junior Customer Support Manager in Growity Tech

Growity Tech is a modern IT company creating innovative products for millions of users in the United States, Canada, Europe, and the Near East. We create innovative educational apps that empower people to expand their knowledge and skills worldwide. With a diverse portfolio of educational products, we inspire lifelong learning and skill development. As we continue to expand our offerings, we are looking for a talent to join our dynamic team.

What You’ll Do

• Respond to user tickets and inquiries through Zendesk, providing timely, empathetic, and solution-oriented support.
• Handle disputes on various payment platforms, maintaining a fair balance between user satisfaction and company policies.
• Monitor and respond to user reviews, reinforcing our commitment to transparency and quality.
• Identify and report bugs or product malfunctions to the development team quickly and accurately.

What We’re Looking For

• English proficiency at B2 level or higher is a must.
• Spanish or French language skills will be considered a strong plus.
• High attention to detail and accuracy in communication.
• Ability to stay focused and productive when performing routine or repetitive tasks.
• Confidence in using AI tools such as ChatGPT or similar assistants to enhance productivity and communication quality.
• Proactive attitude, curiosity, and eagerness to learn — we’re looking for someone who not only wants to grow but has the ability to quickly absorb new information and apply it.
• Strong work ethic and ownership mindset — someone who takes initiative and strives for excellence in every task.
• Degree in Linguistics, Philology, or a related field will be a plus.

Perks & Benefits

• Competitive salary with annual performance review.
• Startup culture with a flat organizational structure and open, collaborative environment.
• Fully remote work setup with fixed working hours: Monday to Friday, 16:00-24:00 (Kyiv time).
• Ongoing professional development through a corporate library and internalknowledge-sharing sessions.
• Supportive and engaging work atmosphere with team-building events and internal celebrations.

Ready to grow with us?

Join Growity Tech and help us shape the future of digital products, one satisfied user at a time.