IT Technical Writer in Luxoft

Direct message from the member who posted the job with Luxoft Anastasia Madyar Anastasia Madyar Senior IT Recruiter @ Luxoft Project Description: The Technical Writer will be responsible for creating, editing, and managing high-quality IT documentation to enhance understanding and communication across the organization. This role focuses on writing and proofreading IT articles, ensuring consistency and clarity in all IT communications, and maintaining the IT Knowledge Base (KB) space for easy accessibility and usability. Responsibilities:o Proofread and oversee all IT-related communications, including email announcements , notifications, and internal memos. o Ensure all communications maintain a professional tone and align with company branding and standards. o Write, edit, and proofread IT articles, ensuring technical accuracy, clarity, and readability for a diverse audience.o Develop clear, concise, and user-friendly content to support IT initiatives, such as user guides, FAQs, troubleshooting documents, and process documentation.o Coordinate with IT team members to maintain content up to date with the latest IT initiatives, policies, and updates. o Organize, manage, and maintain the IT Knowledge Base (KB) space, ensuring easy navigation and accessibility for all employees. o Implement a system for regular updates, revisions, and archiving of outdated content in the KB. o Work closely with IT, support teams, and other departments to ensure content aligns with operational needs. o Participate in planning and strategy sessions to understand upcoming IT projects and initiatives, ensuring documentation needs are met.o Serve as the point of contact for documentation and communication support within the IT department. Mandatory Skills Description:• Bachelor's degree in Technical Writing, Communications, Computer Science, or a related field.• Strong proficiency in English, with excellent writing, editing, and proofreading skills• 2 years or more of proven experience in technical writing, preferably within IT or technology environments.• Exceptional written and verbal communication skills, with attention to detail.• Experience with content management systems (CMS) and/or knowledge base software is a plus.• Ability to translate complex technical concepts into clear, accessible language for diverse audiences.• Familiarity with IT terminology and concepts, with the ability to explain technical information clearly and concisely.Nice-to-Have Skills Description:Understanding of IT Support and Infrastructure, including familiarity with common IT tools, processes, and terminology.Languages:English: C2 ProficientShow more Show less Position level Senior secondary level Type of employment Full time Job duties Engineering and Writing/Editing Industries IT services and IT Consulting