IT Support Specialist II in Jamf

At Jamf, we empower people to be their best selves and do their best work. The IT Support Specialist II will work cross-functionally between departments supporting all end users throughout the company. This role serves both day-to-day tactical support of team members and assisting IT leadership on meeting system level agreements for employee technology and implementation of strategic initiatives. 

This is a HYBRID position that requires coming to Katowice office about 2 – 3 days a week.  

• 2-4 years experience working in an IT support or related role.
• 2-4 years experience troubleshooting macOS and iOS operating systems and hardware.
• Ability to manage multiple tasks simultaneously while adapting priorities quickly and effectively.
• A moderate level of independence as demonstrated through clear problem-solving and communication skills and the delivery of quality work.
• Excellent written and verbal communication skills in English.
• Excellent organizational skills.
• Possibility to come to the Katowice office 2 – 3 days a week.




At Jamf, we empower people to be their best selves and do their best work. The IT Support Specialist II will work cross-functionally between departments supporting all end users throughout the company. This role serves both day-to-day tactical support of team members and assisting IT leadership on meeting system level agreements for employee technology and implementation of strategic initiatives. 

This is a HYBRID position that requires coming to Katowice office about 2 – 3 days a week.  

,[Work with IT Support Supervisor and Company leadership to meet Corporate IT strategic goals and align technology with Jamf's goals. , Act as an escalation point for technical issues prior to escalating to senior members of team and leadership. , Expected to be active in training and mentoring others within the team. , Constantly monitor changes in the support environment and engage in proactive testing to prevent downtime. , Enable employees by providing remote and hands-on assistance in resolving technology support issues. , Troubleshoot, research, and resolve technical problems and incidents while delivering quality customer service. , Recommends new and innovative ways to solve area problems. , Independently and continuously evaluates owned work or processes to reduce complexity and increase efficiencies. , Analyze problems and make appropriate recommendations toward a solution. , Brings forward new and innovative ideas based on areas of expertise. , Attend formal training, conduct self-paced training through online courses or on the job training, attend conferences, and engage with peers to maintain broad understanding of technologies and keeping abreast of new technologies. , Ensure the adoption of team and company policies through the company’s Mission and Values. , Ensure that Service Level Agreements and workflow are being followed and met for every ticket in the queues. , Ensure documentation remains updated and accurate. , Perform other duties as assigned. , Performs all job responsibilities in alignment with the core values, mission, and purpose of the organization. , Adheres to the highest moral, ethical, and legal standards to deliver an environment that promotes respect, innovation, and creativity. , Supports and promotes a positive, inclusive workplace in which the talents and strengths of our increasingly diverse workforce are welcomes, further developed, and manifested in our work. ] Вимоги: Experienct in IT Support, macOS, iOS, Communication skills, Interpersonal Skills, Organizational skills, Team player, Problem solving skills Інструменти: Confluence, Agile, Scrum. Бонуси та переваги: International projects, Small teams, Apple equipment, Sport subscription, Training budget, Private healthcare, Free coffee, Bike parking, Shower, Free snacks, Play room, No dress code, Modern office, Kuchnia.