IT Support Coordinator (Remote, Contract) in INFUSE

OUR HIRING PROCESS:We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.From there on, it's decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.We are seeking an enthusiastic and skilled IT Support Coordinator to be a vital part of our dynamic team. Suppose you excel at managing a team that focuses on providing top-notch technical support and enjoys collaboration with diverse teams to enhance user experience. In that case, we want to hear from you!Key Responsibilities:Coordinate IT service delivery and support activities to ensure timely and effective service to end users.Proactively identify existing and potential issues and take the initiative to resolve them promptly. Monitor and manage the service desk ticketing system, ensuring all tickets are logged, tracked, properly prioritized, and resolved according to agreed timelines.Act as a liaison internally and between different departments, promoting seamless team communication and collaboration.Regularly monitor and enforce the team's compliance with established IT processes and standards.Collaborate with IT leadership to help implement core IT processes to improve overall team efficiency, while ensuring a smooth transition for the team and its clients.Assist with evaluations, setting up KPIs, and supporting junior team members for their continuous professional growth and development.Help motivate team members to achieve their goals, while fostering a positive and productive work environment.Contribute to the creation and maintenance of a robust knowledge base and thorough documentation of IT processes.Prepare detailed reports on the team's performance, analyzing productivity, efficiency, and goal achievement.Requirements:Strong understanding of modern IT service management (ITSM) principles and frameworks like ITILStrong prior experience with coordination and management of IT Support and Operations teamsBasic technical knowledge of IT systems, networks, and software applicationsUnderstanding of Azure, Microsoft 365, and Google Workspacecloud servicesKnowledge of Jira and ConfluenceProactive and initiative-taking attitudeExcellent organizational and time-management skillsStrong attention to detail and problem-solving abilitiesAbility to manage multiple tasks and prioritize effectivelyAdvanced written and verbal communication skills in English. Good verbal communication in Russian is a plusExperience with AI tools and automation solutions is a strong plusConditions:Competitive compensation based on your experience and skills. Payments are made monthly—without delay—based on an invoice, via banking transfer/Payoneer/PayPalA remote and contractual work setup with the following hours: Mondays to Fridays, 12:00 PM - 9:00 PM EEST, incl. 1h break. Show more Show less Посадовий рівень Старший середній рівень Тип зайнятості Зайнятість за контрактом Посадові обов’язки Інформаційні технології Галузі Технологія, інформація та інтернет