IT Service Management Analyst - Remote in Link Group

Qualifications:

• Degree in computer science, digital information, or business information technology.
• 3+ years of IT analysis experience.
• Strong understanding of ITIL, Service Management, and related concepts.
• Familiarity with IT service management tools.
• Proficiency in MS Office suite.
• Familiarity with IT infrastructure and systems administration.
• Strong analytical and problem-solving skills.

Requirements:

• Excellent communication and interpersonal skills.
• Ability to conduct service reviews and analyze metrics.
• Strong problem-solving abilities.
• Effective time management and organizational skills.
• Adaptability and flexibility.
• Customer-centric mindset.
• Autonomous work approach.

,[Assist in IT service management, including request handling, service catalog upkeep, and SLA monitoring., Develop business communication strategies and channels., Maintain MasterData integrity for IT processes., Define report requirements and conduct analyses using cross-system data., Offer proactive suggestions for process enhancements., Act as the initial customer contact for inquiries on request, SLA, and catalog management., Aid in implementing ServiceNow solutions., Conduct testing of new Service catalog items and validate their release., Support ITIL best practices adoption., Continuously monitor IT service performance metrics., Provide guidance to resolve service issues and enhance service quality., Conduct regular service reviews with business stakeholders.] Вимоги: ITIL, Service Management, MS Office Suite, Degree, Communication skills