IT Service Desk - Student Assistant in SimCorp

Who We Are For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds.SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients. SimCorp is an equal-opportunity employer.We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.The teamIn Group IT we have approximately 60 employees. You will be part of our Global IT Service Desk consisting of 20 other colleagues with more than 11 nationalities across several different locations. You will be working in our office in Kyiv.What We Value  We imagine you to be a person who is curious about IT in general and wants to learn from practice by working alongside experienced IT professionals in a collaborative environment. We are looking for a Student Assistant to support our IT Service Desk team in Kyiv. This position is ideal for a student currently enrolled in an IT-related field and looking to gain hands-on experience in a professional environment. You will assist in daily service desk operations, provide technical support, and support improve internal processes.You should be motivated by technical challenges and be able to communicate well with people of many different levels of technical competence. As English is our corporate language, we expect you to be fluent in written and spoken. What You Will Be Responsible ForAssist the IT Service Desk team with day-to-day operations, including troubleshooting and resolving basic technical issuesRespond to and resolve or escalate service requests and incident tickets within defined SLAsSupport end-users by providing basic IT assistance, including password resets, software installations and hardware setups Provide onsite IT support, including networks, diesel generator, and other IT equipmentDocument solutions and contribute to the creation of knowledge base articlesParticipate in team meetings, trainings, and continuous improvement activitiesWhat We OfferAs a Student Assistant, you will have the opportunity to be a part of, and learn from, a dynamic and global team. Besides assisting us with day-to-day support, you will also have the opportunity to work with us on many kinds of IT projects.We handle the full range of IT in SimCorp and the following list is just some of the technologies you will be exposed to and have a chance to work with:Microsoft 365 Apps Microsoft SharePoint  Network technologies  Cloud platforms (Microsoft Azure)  Hardware Support: Laptops, mobile phones, printers, meeting rooms, IT peripherals. Includes maintenance for other equipment, e.g., generator, security systemsIT Equipment decommissioning What We Value (our Requirements)Currently enrolled in a university or college program, preferably in IT, Computer Science, or a related field. Currently on at least 3rd year of bachelor’s or during master`s degree.Strong communication skills and a customer-service mindset. Basic understanding of IT systems, networks, and troubleshooting principles. Ability to multi-task, set task priorities, and manage time effectively in a fast-paced environment. Eagerness to learn new technologies and systems. Advanced problem solving skills and attention to detail. Fluency in English and Ukrainian (written and spoken) is required. Next stepsPlease send us your application in English via our career site as soon as possible, we process incoming applications continually. To make sure you receive our emails please check your junk/spam folder and add SimCorp to the safe list of your e-mail contacts.Please note: Only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.If you would like to know more about the job, please contact Alina Wiejak, Senior Talent Acquisition Partner at [email protected] Show more Show less Посадовий рівень Старший середній рівень Тип зайнятості Повний робочий день Посадові обов’язки Інше Галузі Розробка програмного забезпечення