IT Operations Coordinator in INFUSE

OUR HIRING PROCESS:We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.From there on, it's decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.Innovation is a core value of INFUSE. We are bringing together people, who can look into the future to understand better how technology will shape businesses, and people, who create and navigate projects with great potential impact. We are looking for a motivated and detail-oriented IT Operations Coordinator to join our dynamic team and contribute to the successful execution of our IT Operations activities.The IT Operations Coordinator will support the IT Operations Manager in the execution of IT Operations. This role involves coordinating operations activities, creating process visibility, maintaining documentation, and ensuring effective internal and external communication. The ideal candidate is highly organized, proactive, and has strong communication and multitasking skills.Key Responsibilities:Oversee and streamline IT operational processes, ensuring efficient workflow management and consistent delivery of services.Distribute and manage IT Support tickets and tasks across teams, ensuring balanced workloads and timely completion of assignments.Assess and prioritize tasks and requests, setting clear deadlines and ensuring adherence to them.Act as a liaison between different departments, promoting seamless communication and collaboration among teams.Regularly monitor and enforce the team's compliance with established IT processes and standards.Inspire and motivate team members to achieve their goals, while fostering a positive and productive work environment.Lead the onboarding process for new team members, providing comprehensive training and ongoing support.Address escalated user issues and ensuring high levels of user satisfaction with IT support services.Proactively identify potential issues, initiating discussions to develop and implement optimal solutions.Contribute to the creation and maintenance of a robust knowledge base and thorough documentation of IT processes.Prepare detailed reports on team performance, analyzing productivity, efficiency, and achievement of goals.Manage the integration of changes in workflows, ensuring their smooth and successful adoption within the team.Requirements:Prior strong experience with IT Operations and/or IT SupportUnderstanding of ITIL frameworkUnderstanding of Azure, Microsoft 365, and Google Workspace cloud servicesKnowledge of Jira and ConfluenceProactive and initiative-taking attitudeExcellent organizational and time-management skillsStrong attention to details and problem-solving abilitiesAbility to manage multiple tasks and prioritize effectivelyAdvanced written and verbal communication skills in English. Good verbal communication in Russian is a plusConditions:Paid vacation and sick leave, as well as short Fridays in the summerCompetitive compensation based on your experience and skills. Payments are made monthly—without delay—based on an invoice, via banking transfer/Payoneer/PayPalA remote and contractual work setup with the following hours: Mondays to Fridays, 12:00 - 21:00 EEST, incl. 1h break.Our hiring process:Interview with HR + one-way video interviewTest tasksTechnical interview with Team Final interview with the Technical director Show more Show less Посадовий рівень Базовий рівень Тип зайнятості Повний робочий день Посадові обов’язки Інформаційні технології Галузі Технологія, інформація та інтернет