IT Helpdesk Engineer in Luxoft

Project descriptionJoin our Development Center in Kyiv and become a member of our open-minded, progressive and professional team. In this role, you will be working on projects for one of our world-famous clients. You will have a chance to grow your technical and soft skills, and build a thorough expertise of the industry of our client. On top of an attractive salary and benefits package, Luxoft will invest in your professional training, and allow you to grow your professional career.ResponsibilitiesInvestigates and resolves software and hardware problems for end users through established processes and proceduresAnswers, evaluates and prioritizes incoming work order system (telephone, voice mail, e-mail and in person) requests to assist users experiencing problems with hardware, software, networking, and other related technologiesInterviews users to collect information about the problem and lead users through diagnostic procedures to determine source of error/problemSets-up computers, phone system, software and peripheral equipment for new company hiresSets-up users on network and provide user name and password access to specified systemsTrains users on softwareAssists with Network Administration including connections, hardware and programming configuration, based on vendors Cisco, Microsoft, Dell, IBMUtilizes particular technical skills in Active Directory, DNS, DHCP, and server management / maintenanceOptimizes site connectivity, desktop performance and user experience (daily complaints now)SkillsMust haveCommunication Skills, LAN, TCP/IP, Tech Support, VPN, Windows 10Nice to haveCisco, LinuxOtherLanguagesEnglish: B1 Intermediate,Ukrainian: C1 AdvancedSeniorityRegular Show more Show less Посадовий рівень Старший середній рівень Тип зайнятості Повний робочий день Посадові обов’язки Інформаційні технології Галузі ІТ-послуги та ІТ Консалтинг