IT Helpdesk and Application Support specialist - Contractor role in Deutsche Bank

General Description of the roleBe a single point of contact for the users on IT matters with end-to-end responsibility. IT helpdesk (L1/L2 support). Ownership and support of local applications. Сoordination of global teams which involved in execution of particular functions outside Ukraine as per DB functional model of IT organization and which have a reflection on local processes.Key ResponsibilitiesSupporting of local infrastructure/application related projects including regulatory initiatives,Be a single point of contact for all IT relevant matters with end-to-end responsibilityOwnership of local applications including end-to-end responsibility for application setup from regulatory and DB policies requirementsLocal applications support provided either directly by the person or with involvement of respective global teamsPerform L1/L2 support for IT end-user area either directly by the person or with involvement of global teamsEnsure constant communication is established with the business / IT managers and update them proactively on the statusSupport audit reviews from IT sidePerform health checks at the beginning and end of the dayTrack, route and redirect IT problems to correct resources (including internal and external teams, local and international vendors and partners) and ensure proper escalation if required,Ensure proper recording, documentation, and closure of activities in scopeFollow all relevant procedures in compliance with the bank’s policy requirementsRequirementsExcellent verbal and written communication skillsUkrainian nativeEnglish level Upper-intermediate or higherStrong team-player with a proactive attitudeExperience in banking is preferredStrong practical background in IT end user supportApplications support experienceAdvanced troubleshooting and multi-tasking skillsAbility to adapt to a changing environmentWindows 2012/2016/2019 - configuring and supportInstallation, configuration, testing and maintenance of server application softwareAdministering MS SQL Server 2019Oracle, basic knowledgeB2 application support (a very big plus)Unix, application supportBAT files creation and editingOffice 365Understanding of networks and rulesShould be ready to work overtime / on weekendsStrong problem solving and research skillsWhat we offer An environment that encourages networking and collaboration across functions and businessesA safe working environment with the opportunity to work remotely28 days of paid annual leaveHealth insurance and wellbeing programs Show more Show less Посадовий рівень Старший середній рівень Тип зайнятості Повний робочий день Посадові обов’язки Фінанси і Інформаційні технології ГалузіFinancial services, IT services and IT Consulting and Operations and maintenance of IT systems