IT Department Manager in Wix

Job DescriptionLead a fast growing team of IT Support Engineers through performance, coaching and setting educational objectives Establish metrics, key performance indicators (KPIs) and service level agreements (SLAs) to drive our team’s performance using data as a basis for operational analysis and decision makingDesign, develop and implement IT self-service guides, policies and procedures Help build and manage the ITSM strategy roadmap with alignment to broader IT goalsDevelop and maintain a strategy for an efficient and satisfying end-user experienceEnsure your team provides excellent customer service in addition to resolving issues within a defined SLAImprove productivity by highlighting deficiencies and recommending changes in tools, training, processes and reportingEstablish, assess, and improve process development and organizational change managementEnsure all service level objectives are being met or exceededWork with a sense of urgency to continually improve service levels and customer satisfactionQualifications:You’re an IT professional with 5+ years’ experience on both the technical and managerial frontsYou can lead, mentor, and develop a diverse team of IT professionalsYou can partner with any department to ensure that all aspects of IT Service delivery are accurate, efficient, repeatable, and robustYou are great at driving operational improvements on a department-wide levelYou have a versatile background with a focus on internal customers and teams, and can work under unexpected and sometimes tight timelines to ensure the best end-user experienceYou can successfully manage a team across multiple time zones, and thrive in collaborative environmentsYou have a solid technical background, and the natural ability to collaborate and explain technical solutions to a non-technical audience About The TeamWe are Wix’s IT team. We make sure Wix is always running smoothly and effectively. We live and breathe the Wix business and pride ourselves on always getting the job done. We solve problems on the go, making sure that details come together to propel Wix towards our vision and we have fun doing it.We’re looking for an experienced and motivated leader to mentor, manage and support our growing IT Support team in the UAAbout Wix:Wix makes it possible for anyone to succeed online.Since 2006, we've grown to around 5,500 employees in 22 countries, launched over 40 products, and serve over 243 million users and their visitors worldwide.At Wix, we push you to innovate, evolve in non-traditional ways, and collaborate. We operate in small teams that work closely together at a high level.We're proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed. Show more Show less Посадовий рівеньNot applicable Type of employment Full time Job duties Information technologies Industries Technology, information and the Internet and Software development