Involuntary Issues Support Agent in Tickets.ua

Tickets.ua is a product IT company that is growing rapidly and scaling its products to international markets.

The essence of work is help passengers in case of flight changes or cancellations: information, support with ticket refunds or reissuance, interaction with airlines and colleagues.

What we offer:

• Official employment —stability and all the necessary guarantees from the first day.
• Work format — we start with an internship in the office to get to know each other, feel the atmosphere and become part of the team. After that, we work in a remote format -from any place where you feel comfortable. 
• style="font-weight: 700">Discount SportLife membership to keep you energized and balanced. 
• Corporate gifts for holidays and important events - we like to please our team.
• A cozy office in the center - with coffee, light and people you want to come to.
• Opportunities for development — we support the initiative, help open new directions, give the opportunity to move between departments and grow at your own pace.
•  Atmosphere — here it is easy to make friends, joke, and ask for advice. We believe that you can be yourself at work - and this is what makes our team special.

 Requirements:

• Higher or incomplete higher education
• A confident PC user.
• English language at B1 level and above.
• Analytical thinking and the ability to quickly understand new processes. 
• High responsibility and the ability to bring things to a result.
• Attention to details and accuracy in work. 
• Communication and the ability to establish effective interaction.
• Willingness to work in a team and support team results. 

Responsibilities:

• interaction withand companies by exchanging information in global distribution systems (GDS);
• informing customers about changes in flight schedules and providing further support in processing their requests for refunds or reissuance of air tickets;
• communication with partners (oral and written);
• cross-functional interaction with other divisions companies.

I am waiting for your resume - become part of a team that helps people travel comfortably! 

For communication, write in Telegram: @recruiter_tickets_ua.