Internship Technical Support Specialist in Ringostat

Direct message from the member who posted the job with Ringostat Daria Orlova Daria Orlova 💙💛 Recruitment Team Lead at Netpeak Group Ringostat is a Ukrainian AI platform for telephony, call tracking and call analytics. For the past 2.5 years, Ringostat has regularly received High Performer awards from the authoritative G2 review service and is among the top 10 in the world in its category. Also, the service is the only official partner of Google Analytics among similar services in Eastern Europe and entered the Forbes Next250 list in 2024! This is a list of 250 promising small and medium-sized companies, which, according to experts and the editors of the magazine, will determine the success of the Ukrainian economy in the near future. About the course: In this course, we train technical support specialists in a food B2B company. The course is free, because at the end of it, we plan to take the best students to work at Ringostat.• Start date – September 23• Duration – 3 weeks, 5 practical classes• Group – up to 20 students• Format – online• Class duration – 1.5 - 2 hours Many people think that only programmers work and earn in IT, but this is not so. On average, more than 50% of employees of almost any product IT company are NOT technical specialists (support, sales, marketing specialist, etc.). In the course, we will also prove and show that Support is not a temporary job, but a prestigious, interesting and highly paid profession that requires serious skills, abilities and responsibility for the result. Your skills: The desire to become a Technical Support Specialist at Ringostat and develop in IT. Computer skills at the level of a confident user. Responsibility and communication skills. Knowledge of the English language is welcome, but not mandatory (there is an additional fee for knowledge of languages). The team is waiting for you: Providing technical support to Ringostat customers. Diagnosing and solving problems with telephony and analytics. Working with the ticket system and CRM. Participation in improving the quality of customer service. Based on the results of the internship, we offer: We will offer the best students a job at Ringostat for the position of Junior Technical Support Specialist. The opportunity to master one of the most sought-after specialties and receive a competitive salary. Familiarity with the tools for the work of a technical specialist. Maximum practical information - we have selected all the most important knowledge , necessary for a confident start in technical support. Meeting experienced teachers - professionals who know what is really needed in daily work. Transparent and balanced motivation system - rate + monthly bonus. This means that you yourself influence your income, but you have a "safety cushion" in the form of a fixed payment.rear stairs, with a real possibility of horizontal and vertical growth. Flexible work schedule with the possibility of starting the working day from 8:00 to 10:00, and ending from 17:00 to 19:00. The possibility of working completely remotely. Paid vacation — 18 working days, 8 paid sick days per year, and 11 public holidays. Working with clients at Ringostat means communicating with advanced and cool people, specialists in their field of business. Among our clients are both small businesses and leaders in their fields: Moyo, Eldorado, OLX, DOM.RIA, LUN, Odrex, Ajax, Perfect group and many others. Profile events and chats for sharing experiences within a group of companies. Corporate events and entertainment. Even in difficult times, we do our best to lift the spirits of our employees. Also important: Do not miss the opportunity to become part of the international Ringostat team! Join our free internship and start your journey in the world of technical support and innovative technologies. Career growthIntern Technical Support Specialist → Junior Technical Support Specialist → Middle Technical Support Specialist → Senior Technical Support Specialist → Team Lead What you need to do to get an internship at Ringostat: Give feedbackSuccessfully complete a test taskPass an interview Show more Show less Position level Internship Type of employment Full time Job duties Information technologies Industries IT services and IT Consulting