Internship Technical Support Specialist (Ringostat) in Ringostat

Ringostat is a Ukrainian AI platform for telephony, call tracking and call analytics. For the past 2.5 years, Ringostat has regularly received High Performer awards from the authoritative G2 review service and is among the top 10 in the world in its category. Also, the service is the only official partner of Google Analytics among similar services in Eastern Europe and entered the Forbes Next250 list in 2024! This is a list of 250 promising small and medium-sized companies, which, according to experts and the editors of the magazine, will determine the success of the Ukrainian economy in the near future.

About the course:

In this course, we train technical support specialists in a food B2B company. The course is free, because as a result of it, we plan to take the best students to work at Ringostat.

Many people think that only programmers work and earn in IT , but it is not so. On average, more than 50% of employees of almost any product IT company are NOT technical specialists (support, sales, marketing specialist, etc.).

On the course, we will also prove and show that Support is not a temporary job, but a prestigious, interesting and highly paid profession that requires serious skills, abilities and responsibility for the result. b>Your skills:

1. Desire to become a Technical Support Specialist at Ringostat and develop in IT.

2. Possession of a PC at the level of a confident user.

3. Responsibility and sociability.

4. Knowledge of the English language is welcome, but not mandatory (there is an additional fee for knowledge of languages).

The team expects from you:

1. Providing technical support to Ringostat customers.

2. Diagnosing and solving problems with telephony and analytics.

3. Work with the ticket system and CRM.

4. Participation in improving the quality of customer service.

According to the results of the internship, we offer:

1. We will offer the best students a job at Ringostat for the position of Junior Technical Support Specialist.
2. Opportunity to master one of the most sought-after specialties and receive a competitive salary.
3. Acquaintance with tools for the work of a technical specialist.
4. Maximum of practical information - we have selected all the most important knowledge necessary for a confident start in technical support.
5. Get to know experienced teachers - professionals who know what is really needed in daily work.
6. A transparent and balanced system of motivation - rate + monthly bonus. This means that you yourself influence your income, but you have a "safety cushion" in the form of a fixed payment.
7. Highly developed career ladder, with a real possibility of horizontal and vertical growth.
8. Flexible work schedule with the possibility to start the working day from 8:00 to 10:00 and finish from 17:00 to 19:00.
9. Ability to work completely remotely.
10. Paid vacation — 18 working days, 8 paid sick days per year, and 11 public holidays.
11. Working with clients at Ringostat means communicating with advanced and cool people, specialists in their field of business
12. Among our clients are both small businesses and leaders in their fields: Moyo,Eldorado, OLX, DOM.RIA, LUN, Odrex, Ajax, Perfect group and many others.
13. Profile events and chats for sharing experiences within a group of companies.
14. Corporate events and entertainment. Even in difficult times, we do everything possible to raise the spirits of our employees.

More importantly:

Don't miss the opportunity to become part of the international Ringostat team! Join our free internship and start your journey in the world of technical support and innovative technologies.

• Duration — 3 weeks, 5 practical classes.
• Group - up to 20 students.
• The format is online.
• The duration of the class is 1.5 - 2 hours.
• The internship will start when enough students are recruited.

Career growth

Intern Technical Support Specialist > Junior Technical Support Specialist > Middle Technical Support Specialist > Senior Technical Support Specialist > Team Lead

What you need to do to get an internship at Ringostat:

1. Respond to the position

2. Successfully complete the test task.

3. Pass the interview.