Internal technical support specialist in UPG

Description

UPG is a gas station network that is actively expanding across Ukraine. We are building a new model of technical support and Service Desk and are looking for a first line specialist.

This is an entry-level position in IT with real professional development to L2. You will influence the stability of a network that operates 24/7.

What skills will be useful:

• Minimum experience in IT or technical support
• Basic understanding of PC and networks
• Logical thinking (ability to see cause and effect relationships)
• Communication and responsibility
• Resistance to stress
• Willingness to learn and grow professionally

Tasks you will need to work on:

• Receiving requests from gas stations and the office
• Fixing incidents in the system
• Basic diagnostics of technical problems (remotely)
• Working with internal instructions
• Escalation of complex cases on L2

Will be a plus:

• Experience of working in support or call center
• Experience of working with ticket systems
• Understanding the principles of network operation (IP, Internet, peripherals)

In turn, the Company offers:

• Official employment and official salary
• Opportunities for professional and career growth
• Possibility of booking in case of renewed military registration documents
• Corporate loyalty program
• Spacious office in Korostyna
• Working day from 7-00 to 18-00 or from 11-00 to 20-00 in the "work in the office" format with a 5-day working week

If you are ready to join our team, send your resume. Please note that we will only contact selected candidates for further communication. Thank you for your understanding.