Intern Technical Support in FRACTAL (ex-Netpeak Group)

The Core team, part of the FRACTAL group of companies (ex-Netpeak Group), is looking for a smart and motivated Intern Technical Support who is ready to learn, perform simple tasks of a technical nature and work with a large amount of data. Core is an operating platform and innovation environment that allows you to grow existing businesses and create new ones.

Who we need:

Hard skills:

1. Ability to work with tables, technical documentation and instructions. Ability to read and write both user and technical documentation.
2. Basic understanding of terms: API, integrations, configurations, authorization, user data.
3. Ability to work with a large amount of data.
4. Work with a PC at the level of an advanced user.
5. Knowledge of English at the B1+ level.

Will be an advantage:

1. Ability to work with support systems (Jira Service Management, Zendesk, etc.).
2. Understanding the principles of operation of products, services, systems and their key functions.
3. Basic technical knowledge (user settings, integrations, diagnostics typical errors).
4. Skills of collecting logs and primary analysis of technical information.
5. Knowledge of the Bulgarian language.

Soft skills:

1. Clear, structured and friendly communication.
2. Ability to explain complex things in simple words.
3. Resistance to stress and the ability to work effectively at a fast pace.
4. Analytical thinking and attention to details.
5. High responsibility and systematicity in managing tickets.
6. Customer orientation and the ability to remain calm in conflict situations situations.
7. Willingness to learn quickly and adapt to changes in the product.
8. Experience and desire to work with people.

What to do:

1. Provide high-quality and timely processing of user requests through the Jira Service Management ticket system.
2. Comply with internal SLAs and service standards.
3. Correctly document details of requests and all specialist actions.
4. Communicate effectively with clients and colleagues.
5. Escalate cases that require deeper technical expertise.
6. Maintain relevance internal knowledge base.
7. Provide assistance when working with services provided by the department.

We offer:

1. Flexible work schedule with the possibility to start the working day from 8:00 to 10:00 and finish from 17:00 to 19:00.
2. The possibility to work completely remotely or in the office (Odesa, Kyiv, Kharkiv and Cherkasy). Offices are autonomous in the event of a power outage.
3. Paid vacation - 18 working days, 8 paid sick days per year without certificates and 11 public holidays.
4. Additional paid days off, which are provided when certain life circumstances occur.
5. Availability of a transparent Sabbatical policy (long vacation for 1-3 months).
6. Opportunity to study and development: experience and support of our employees, help in professional adaptation under supervision throughout the trial period.
7. Internal corporate discounts on various services, services and various goods - from cosmetics to generators.
8. Quick decision-making and testing of ideas - no unnecessary bureaucracy and micromanagement.
9. Profile events and chats for sharing experiences within the framework of a group of companies.
10. Team events to support each other even in difficult times.
11. Family access to the corporate library on the "KUKA" smartphone with a database of more than 10,000 licensed e-books, audiobooks, magazines and podcasts.
12. A clear position and concrete actions to bring Victory closer. Since the beginning of the full-scale invasion, we have allocated more than $4,000,000 to the military and humanitarian direction.
13. And we consider one of the most important advantages to work in a company where you are heard and listened to, and the manager and team are open to dialogue and suggestions