Information support specialist for the "Electronic border crossing queue" project in Fond Shidna Evropa

Eastern Europe Foundation within the framework of the project "Support for digital transformation" (DTA) announces a competition for the search for a contractor for the provision of services of a specialist in information support of the project "Electronic border crossing queue" (hereinafter - eQueue).

In December In 2022, the Ministry of Development of Communities, Territories and Infrastructure of Ukraine together with the State Transport Safety Service launched an electronic border crossing queue for trucks - eChergu (Android https://bit.ly/3pBBDhD, iOS https://apple.co/41EZHxg) - at the international checkpoint "Yagodin - Dorogusk". Currently, the operation of the system extends to 28 international checkpoints with EU countries and Moldova for trucks and buses. With the help of the created service, drivers reserve a place in the queue for crossing the border and check their progress online. The system automatically sends messages to the driver, indicating the approximate time of crossing the border. This allows drivers to not wait at the roadside for several days, but to arrive at the checkpoint at the specified time. The queue increases the transparency of crossing the border, because it minimizes the influence of human error a factor in the formation of a queue and eliminates various abuses that may occur due to congestion at checkpoints.

Employmentifor the provision of services: 3 months with a possible extension.

Format of collaboration: online

Main tasks and responsibilities within the contract:

• provide informational support to users of the eCherga system;
• regularly communicate with users (e-mail, feedback form on the echerha.gov.ua website, telephone) in accordance with the instructions agreed by the technical and communication team of the Ministry of Infrastructure;
• participate in regular meetings (online calls) with stakeholders to clarify user requirements for informationrmatic systems;
• regular logging of incidents;
• join the development of training materials, instructions and manuals for system users;
• participate in trainings and seminars on using the system for of all process participants (system users);
• create lists of bugs, as well as user suggestions and requirements;
• form a list of frequently asked questions for writing answers and then uploading them to the FAQ section on the "Electronic border crossing queue";
• participate in manual testing of the information system;
• communicate with all participating stakeholders in project implementation, in particular with representatives of state bodies, developers, etc.

Requirements for contest participants:

• higher or partial higher education (in the field of transport or related fields will be an advantage);
• minimum of one (1) year of experience working in non-commercial contact centers and/or technical customer support;
• ability to structure elements of information systems and determine possible solutions;
• knowledge of English (at a level not lower than B2 and confirmed by a certificate) and the Ukrainian language, which will be sufficient for informational support of users (oral and written);
• developed organizational skills and attention to detail;
• experience of communication and interaction with users, clients;
• communication and ability to work in a team;
• ability to teach untrained users;
• desire to learn new technologies and products;
• experience in the implementation and use of software products is an additional advantage;
• knowledge of legislation in the field of transport will be an advantage.

To participate in the competition, please send your resume in Ukrainian and the expected monthly level of payment for services must be indicated until 23:59 on January 21, 2025 < b style="font-weight: 700">year.