Influencer Marketing Success Manager - in Remotely Talents

Our clientis an influencer relationship management platform for ecommerce businesses helping brands find manage and track influencers. They are a profitable selffunded company primarily serving USbased brands.

Mission: To be the simplest resultsoriented influencer marketing platform for DTC brands to grow via influencer partnerships.

Why join the company

• Remote and Async Work: Minimal meetings mostly async communication via Slack and Notion.
• SelfImprovement: Allowances for gym books and courses.
• Longterm Wealth Creation: Attractive ESOPs with no layoff risks.
• Impactful Work: Help scale a toptier software company working with leading US brands.

Values

• Customer Obsession: Focus on solving customer issues and enhancing their experience.
• SelfAgency: Take ownership of problems and solutions.
• Bias for Action: Act quickly and efficiently.
• Systems Thinking: Create scalable and impactful solutions.

Role & Responsibilities

Objective: Ensure customer success through onboarding checkins and strategy development.

• Influencer Campaigns: Design campaigns based on brand budgets and goals.
• Strategy Sessions: Conduct Zoom sessions to help new customers craft influencer strategies.
• Customer Success: Regularly check in with customers improve onboarding and retention processes.
• Product Improvements: Advocate for customer needs and suggest platform enhancements.
• Customer Support: Manage customer support resolving issues and gathering improvement ideas.
• LinkedIn Presence: Build your authority in influencer marketing.

Work Hours:

• 1520 calls per week flexible hours with some alignment to US time zones.
• For example if youre in Europe youd be doing Zoom calls with customers in the evenings between 5 pm and 8 pm CET. Ensure youre comfortable working slightly later in the day before applying.

Your Fit

• Influencer Marketing Experience: Built influencer programs at agencies or ecommerce brands.
• Client Relationship Building: Experience in clientfacing roles good at building relationships.
• Strategic Thinking: Ability to develop highlevel strategies.
• TechSavviness: Comfortable with new technology and platforms.
• Customer Success Experience: Understanding of product adoption user retention and NRR.

KPIs

• Conversion Rate: Increase trial to upgrade conversions.
• Product Adoption: Ensure users utilize key features regularly.
• Churn: Reduce subscription cancellations.
• Net Revenue Retention: Encourage upgrades to highertier plans.
• Customer Happiness Index: Maintain high satisfaction scores.

Initial Projects

• Helpdesk: Expand and improve the helpdesk.
• Referrals: Develop a referral program.
• User Activation: Boost trialtoactive user conversions.
• CrossFunctional Projects: Collaborate with sales and marketing.
• Onboarding Meetings: Conduct strategy calls for new customers.