HR manager (Direction of the Contact Center) in lifecell

We are a telecommunications group led by lifecell, which provides mobile and fixed communication, Internet, television and digital services for millions of Ukrainians.

Our goal remains the same - to keep the country connected by investing in network stability and generators for the uninterrupted operation of base stations.

The stability of lifecell and Datagroup is combined with the flexibility of modern business and support for international holding company NJJ Capital, creating conditions for everyone's professional development.

Your role and value:

We invite to the team HR Business Partner (Direction of the Contact Center) - a strategic partner and expert who will become a key link between business and personnel management.

In this position, you will directly influence the development of the company's human capital, form a healthy culture and support leadership in making informed decisions.

The following interesting tasks await you:

• Strategic HR-partnership: consulting management and line managers on all HR-issues, labor market analysis, forecasting business needs, supporting teams in matters of development, building career tracks and resolving conflict situations.
• Management and development of personnel: full cycle of employee development — recruitment, adaptation, assessment, building of individual development plans, support of educational programs and key talent retention measures.
• Management of labor relations: effective and objective resolution of difficult situations, conduct of official investigations, maintenance of a healthy climate in teams.
• Legal compliance: control of compliance with labor legislation and internal policies, minimization of legal risks, ensuring the correctness of documentary processes.
• Compensation and benefits: coordination of job evaluation processes, coordination of salary offers, consulting managers on compensation packages.
• Support of HR processes: support of employees when returning to work after a long break (abortion, demobilization), coordination of hiring and firing processes, updating organizational structures.
• Analytics and optimization: work with internal and official inquiries, preparation of HR reports, participation in optimization processes, automation and transformation initiatives.

Our expectations from the candidate:

• Experience of 3 years in the position of HRBP or HR Manager, preferably in large companies.
• Strong communication and negotiation skills, ability to solve non-standard and complex situations.
• Knowledge of HR analytics, ability to work with metrics and reports.
• Understanding budgeting processes and HR cost management.
• Proficient use of MS Office and an advanced level of Excel (pivotal tables, formulas, analytical tools).
• Energy, ambition, proactivity and desire to influence the development of HR.
• Additional experience of working with organizational structures and workforce planning, participation in transformational projects, Mrand working with technical teams and supporting multiple areas at the same time.

We create an environment where daily work is meaningful, inspiring and accompanied by team support. Why choose our company:

• Stability and professional opportunities: official employment, professional development and career growth in a large and reliable telecom group.
• Financial stability and care: timely competitive salary, full social package and support in important moments.
• Medical insurance: care about your health is our priority value.
• Extra day off for birthdays and other important events.
• Hybrid work format: possibility to combine work in the office and remotely.
• Modern office with a children's room and a pet-friendly environment for the comfort of all employees.
• Mobile communication for employees: corporate rates to always stay in touch.
• Social responsibility and meaning: volunteer initiatives, support of charity projects, environmental initiatives and contribution to the important mission of keeping the country connected.
• Supporting an active lifestyle: participation in sports events (marathons, bike rides, triathlons) with support companies.

Equal opportunities and inclusion:

We support the principles of gender equality, inclusion and diversity, so we welcome candidates regardless of gender, age, origin or other characteristics. We are especially happy to see veterans among the candidates - your experience will be an added advantage.

Steps to our cooperation:

• Meeting with the recruiter:matching expectations and discussing experience.
• Interview with HRD: discussing tasks, role and impact on the company.
• Meeting with business managers:getting to know the heads of the areas with which you will work in partnership.
• Job Offer: transparent terms and clear steps to join the team.

We make your start easy and inspiring: warm onboarding and constant support in the first months will help you quickly get to know the company's processes and the team so that work brings pleasure and results.

By working with us, you become part of a strong company that sets the pace of development of the telecom industry and shapes its future already today.