Help Desk Support Engineer in DTEK

Direct message the member who posted the job with DTEK Kateryna Vlasova Kateryna Vlasova Recruiter | Talent Acquisition D.TRADING, a leading player in the energy products trade market, invites a Senior Support Engineer to its team. Duties: processing requests and identifying end-user needs; solving cases with IT incidents and troubleshooting; consulting on the functioning of IT systems; management of the service level of IT services for end users; control of the fulfillment of the obligations of service providers; collection of the need for IT equipment and software; preparation for operation and issuance of new equipment to users; accounting of equipment in a specialized system; control of technical support of computer and org. user equipment; connection, configuration of workplaces based on Windows and Apple OS. Requirements: higher technical education; experience as a user technical support service engineer from 2 years; deep understanding of ITIL principles and practices and their application in IT service management; high the level of communication and the ability to effectively interact with people; strong analytical skills and the ability to solve problems in a short time; a high level of knowledge and experience with Windows and Apple OS; knowledge of the principles of client-server applications in a Microsoft domain environment; experience with Service Manager System Center, Active Directory, IBM Tivoli; experience working with remote access tools; MS Excel, MS PowerPoint; experience working with virtualization and cloud solutions (will be an advantage); knowledge of the English language at the B1 level or higher (preferred). Working conditions: work in modern BC "UNIT.City"; official employment; possibility of booking; decent salary and bonus based on work results; paid holidays and sick leave; medical insurance after the probationary period; studies at the DTEK Academy (online courses, classroom trainings, master classes , closed clubs, professional communities); an energetic and friendly team. Show more Show less Position level Basic level Type of employment Full time Job duties Information technologies IndustriesTransmission, control and distribution of electricity