Head of the "Service for work with patients" department in SUPERLYuDI, BLAGODIYNA ORGANIZACIYa, Blagodiyniy Fond

Superhumans Center —a modern medical center that provides services in reconstructive and plastic surgery, rehabilitation, psychological rehabilitation and prosthetics.

< strong>What we offer:

• Official employment;
• "White" wages;
• Work schedule: from Monday to Friday, from 8:30 a.m. to 5:30 p.m., Saturday: from 9:00 a.m. to 1:00 p.m.;
• Paid holidays, sick leave, business trips;
• Training and career development, opportunity for professional growth, participation in corporate events and programs;
• Support for professional development;
• Pleasant and favorable working atmosphere in a team of professionals;< /li>
• High-tech equipment and software for efficient work.

What to do:

• Organize and manage the work of the "Patient Service" department and be responsible to the management of the medical center for the performance of tasks and duties assigned to her/him
• Lead and organize internal administrative coordination and information communications
• Distribute responsibilities among service employees, direct, coordinate and control their work
• Take measures to improve the forms and methods of staff work
• Together with heads of departments to participate in long-term and current planning in accordance with the general strategy of the development of the medical center
• Control and organize hospitalization, transfer to another institution and discharge of patients
• Organize consultations of patients with specialists and specialists of other partner institutions
• Coordinating the route of patients
• Ensuring the preparation of a schedule for the consultation of patients by doctors and other specialists at MIS Dr. Eleks
• Resolving conflict situations between patients and medical personnel< /li>
• Ensure consideration of complaints and submit proposals to the management to eliminate the causes and prevent complaints
• Identify and take measures to eliminate deficiencies in patient service
• Follow SOPs approved by the Ministry of Health, according to the nomenclature.

What we expect from you:

• Full higher education in the field of training "Administrative Management" (master's degree, specialist)
• Preference is given to candidates with experience in contact center management and/or in the medical field for at least 2 years
• Ability to work effectively under high pressure and of stress
• Empathy and attention to the needs of customers
• Knowledge of the rules of business etiquette and communication
• High level of communication skills
• Proficiency in English (not lower B1), competent Ukrainian language

We will review your resume and everything you sent us within five working days. If your experience meets our needs, we will schedule a meeting to get to know you better. Otherwise, we are not quite ready to cooperate with you at this time. But don't worry—our journey has just begun, and we'll be happy to stay in touch, Oskias our team grows and more and more opportunities appear.