Head of the sales department of the contact center in UGB eko bank krayini / UKRGAZBANK AB

Head of the contact center sales department

UGB (AB "UKRGASBANK") is the first ECO-bank of Ukraine and Eastern Europe, a systemically important bank and a leader in "green" financing

Our team is more than 3,000 employees united by common values, concern for the environment and sustainable development.

What sets us apart and what our employees value:

• Inspiring work. Daily tasks here are diverse, meaningful and important to society.
• Strong team. Here they help when it is difficult, and celebrate together when the result is achieved.
• Flexibility and balance. Ability to work close to home or in a hybrid format.
• Development in action. Dynamic tasks, training and real career prospects.
• Stability and confidence. We are always in touch with our employees, take care of their safety and meet financial obligations in a timely manner.
• Inclusivity and openness to veterans. We provide support and create conditions for the professional development and realization of the potential of veterans in the bank's team.

The daily functions of the Contact Center Sales Department Manager include:

• Development and implementation strategies for remote sales of banking products.
• Analysis of the effectiveness of channels, products and campaigns; preparation of solutions to increase conversion.
• Initiation of new approaches in sales scripts, scenarios and technologies.
• Sales team management: recruitment, training, motivation, performance evaluation.
• Achieving target KPIs from sales and customer service level.
• Cooperation with the bank's business lines to agree product goals and processes.
• Participation in the implementation of technological solutions of the contact center and the development of analytical reporting.

What is important to us in your experience:

• Experience in organizing sales in the contact center or remote channels
• Knowledge of the principles of telemarketing, customer analytics, KPI management.
• Owning CRM systems, analytical tools.
• Experience in the development of business processes, scripts, service standards.
• Higher education (economics, finance, management or a related specialty).
• Willingness to work in the city of Rivne: we are considering candidates from other cities with the possibility of moving or frequent office visits.

What we offer:

• high level of remuneration + a bonus part that will pleasantly surprise
• flexible work format (office / hybrid / remote)
• internal and external applications for extensionsknowledge acquisition
• career prospects in a stable state bank
• health insurance program
• support from a corporate psychologist
• financial support in difficult life circumstances
• official employment and all social guarantees

UGB eco bank of the country - everything depends on people!

See you at UGB!

By sending a resume, the candidate gives his consent to JSC "UKRGAZBANK" to process personal data within the framework of the current legislation of Ukraine in order to ensure the implementation labor relations. The candidate gives his consent to the fact that his personal data can be included in the personal data base of AB "UKRGASBANK". JSC "UKRGASBANK" guarantees the confidentiality of applications and the negotiation process during the selection of candidates for vacancies.