Head of the qualification department in PORI ROKU

We are Kcompany SEZON, one of the largest shoe store chains in Ukraine. For 15 years, we have been helping people choose comfort and style for every day. Our goal is to make the choice of shoes easy thanks to service, assortment and a team of professionals.

We are looking for a Hhead of the training department, who will lead the department in the future qualifications.

Purpose of the position:

To build an effective system for developing the qualifications of the company's employees — from salespeople to managers — through training, quality control, and work with customer experience.Main areas of responsibility:

1. Staff training

• Building a training system for newcomers and current employees;
• Development of the SEZON academy (video lessons, instructions, tests, development maps);
• Preparation of training programs for store managers and development managers.

Further, expanding the sphere of influence (prospect of growth), to the following areas:

2. Quality control

• Systematic verification of service and sales standards;
• Error analysis, development of improvement plans;
• Formation of feedback from the client audience.

3. Reconciliation of customers

• Identifying reasons for dissatisfaction and developing solutions;
• Forming a culture of service and trust in the brand.

4. Development of the quality section

• Improving the quality of customer service;
• Identifying deviations and creating effective programs for improving company processes;
• Conducting quality councils to improve work processes. Requirements:
• Leadership qualities, strategic thinking, initiative;
• Experience in the field of personnel training / HR development / internal academies;
• Understanding of training processes in retail trade or sales;
• Knowledge of modern approaches to training, assessment and development of personnel;
• Ability to systematically build processes, create development tools.

We offer:

• Klyuchovamanagement role in the company, which is activeis developing;
• Opportunity to build a SEZON qualification department from three areas:training, quality service, customer experience;
• Work in a team that is focused on results and development;
• Modern tools, automation, support management;
• Competitive salary;
• Real impact on company culture and the quality of work of the entire network;
• Payment of wages at your convenience (every week, twice or once a month);
• 25% corporate discount.

Terms jobs:

• Schedule Monday-Friday from 09:00 to 18:00;
• Saturday - Sunday off.

So if you like working with people, you want to influence the development of business and brand improvement through the formation of a learning culture - send your resume and call to change and grow together!

Contact phone numbers:

+38 (095) 473 46 58 — Vodafone

+38 (068) 395 81 25 — Kyivstar