Head of Support in VEY FOR PEY, TOV, Finansova kompaniya

WayForPay is one of the leaders of the Ukrainian online payments market in the field of e-commerce.

It is a profitable, stable and socially important company with a significant market share in the online payments market.

WayForPay serves more than 35,000 customers — among them are large and medium-sized online stores, online services, as well as thousands of small business representatives.

The company offers more than 19 solutions in the field of accepting online payments and e-commerce. allows customers to pay bills and online purchases, receive and accept money transfers, and accepts payments for online businesses. WayForPay acts as an intermediary between the seller and the buyer, ensuring the reliability of payment by VISA, MasterCard, ApplePAY, GooglePAY, QR codes, Privat24 and other payment systems. The service cooperates with most Ukrainian banks, has a PCI DSS certificate and supports 3D Secure verification technology.

WayForPay is more than just payments.

It is not a faceless bank, it is a company with a human face.

These are e-commerce services created by entrepreneurs for entrepreneurs.

Now, due to active development, we are looking for an experienced

Head of Support.

You are our candidate if you have:

• experience in customer support (preferred in the field of fintech, e-commerce, SaaS) from 3 years;
• experience in team management from 1 year;
• skills in working with analytics (systematization and analysis of customer requests);
• understanding of customer support automation and experience working with chatbots/AI;
• excellent communication and organizational skills;

Key tasks of the position:

• management of the support service team (planning, control, development);
• optimization of support processes by reducing the number of repetitive requests;
• develop and implement self-service tools (FAQ, chatbots, AI solutions);
• analyze customer requests, identify weaknesses and propose solutions;
• cooperate with other departments to improve customer experience;
• develop KPIs and strategies to improve service quality;
• monitor SLA, speed and quality of request processing.

From us you will receive:

• Financial stability - a decent and timely salary;
• Working in a cool team of professionals where everyone loves what they do;
• Broad opportunities for professional and career growth;
• Participation in interesting and large-scale projects;
• Convenient work schedule;
• Annual paid vacation; 50% compensation for medical insurance, sports and courses. font-weight: 400">We are waiting for your resumes with salary wishes.