Head of Retention in DNIPRO-M, OOO

Hello, our future colleague!

Interesting facts about us:< /b>

• We come from Ukraine and are already represented on the European market, namely in: Poland, the Czech Republic, Slovakia, Hungary and Spain;
• Network of 600+ branded salons
• Network 140+ service centers
• #1 among monobrand tool networks

What awaits you?< /p>

• Our employees have a loyalty program from the WOG company: discounts on fuel and products;
• We have our own Academy of Corporate Education, where you will receive the development of professional and personal qualities, as well as interesting trainings and business events;
• 30% cashback on the purchase of Dnipro-M products;
• ? Unlimited coffee break, tea, fruit, goodies;
• Working schedule: MON-FRI 09:00—18:00 (office/hybrid);
• Transfer to and from metro T. Shevchenko;
• A friendly team that will always help and support

What will you do:

• Attracting new customers: Developing strategies to attract new audiences through various channels (online and offline). Implementation and optimization of marketing campaigns for lead generation.
• Close cooperation with marketing and sales.
• Customer retention: Development of programs and strategies to bring back "lost" customers. Using a personalized approach to improve the customer experience. Implementation of customer feedback systems.
• Loyalty programs:Development and management of loyalty programs. Creation of incentives to increase customer activity (discounts, bonuses, exclusive offers).
• Client base analytics:Analysis of customer behavior to identify trends and segmentation . Evaluating the effectiveness of acquisition and retention programs. Using data to increase customer lifetime value (CLV).
• Coordination with other departments:Cooperation with marketing, sales, product teams to achieve common goals. Ensuring consistency in communications with customers across all channels.
• Implementation of innovations:Tracking trends in customer experience and adapting modern tools and technologies (e.g. CRM systems, AI solutions). Finding new approaches to retaining and returning customers.

Requirements for the candidate:

• Experience in marketing or working with clients (from 3 years)
• Understanding of customer analytics and working with CRM
• Skills in launching advertising campaigns and programs loyalty
• Creativity, teamwork, result orientation
• Successful cases of customer retention