We are looking for a Head Of Customer Support Team with 5 years of experience and fluent English who will implement, develop and maintain high quality standards of customer support for our product. Zeely is an AI-powered mobile application to increase sales for small businesses. We have more than 30,000 users in the US. We are partners of Google for Startups, entered the TOP-3 startups at Slush 2022, bypassing 1200+ teams, raised the Seed round and were written about by Tech Crunch ;)) What you
We are looking for a Head Of Customer Support Team with 5 years of experience and fluent English who will implement, develop and maintain high quality standards of customer support for our product. Zeely is an AI-powered mobile application to increase sales for small businesses. We have more than 30,000 users in the US. We are partners of Google for Startups, entered the TOP-3 startups at Slush 2022, bypassing 1200+ teams, raised the Seed round and were written about by Tech Crunch ;)) What you need to join us: – experience as a head of customer support from 5 years;– ability to analyze customer support quality indicators (CSI);– command of written and spoken English (Upper–Intermediate and higher);– high organizational and communication skills;– responsibility for results and the ability to make optimal decisions;– experience working with Zendesk/Intercom or other automated solutions for support; It will be a plus:– experience with Saas platforms. and social networks; – workload distribution and management, adaptation of managers; – writing department work standards, scripts and creating schedules, KPI; – adaptation of department work to changes in the company on the way of its development; – interaction with product, marketing and development teams. We we offer: – competitive salary; – no-bullshit work process with the least number of calls/meetings in a cool startup team; – work in a company that is growing by 30-40% from month to month in the US market; – opportunities for growth within the team .Send your CV, let's improve the lives of entrepreneurs together!