Head of Customer Support (iGaming) in Prematch

We are looking for a highly qualified Head of Customer Support to work in the iGaming sector. The main task is to create and lead a support team, ensure a high level of customer service, including VIP customers, and develop strategies to improve the interaction with users.

Responsibilities:

• Managing and coordinating the work of the customer support team.
• Ensuring a high level of customer service through all communication channels (chat, email, phone ( Know Your Customer) and AML (Anti-Money Laundering) >
• Collaboration with other departments to provide a comprehensive solution to customer problems.
• Personal interaction with VIP customers to ensure their complete satisfaction and resolve their queries.

Requirements :

• Experience in a management position in the field of customer support for at least 2 years, preferably in the iGaming industry.
• Knowledge of customer support tools (eg Freshdesk, Zendesk, LiveChat).< /li>
• Ability to multi-task and effectively solve customer problems.
• Team management skills and training experience.
• Understanding of KYC and AML procedures will be an advantage.
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• Experience of working with VIP clients and the ability to establish long-term relationships with them.

Working conditions:

• Competitive salary.
• Paid vacation and sick leave.
• Opportunities for professional growth and development.