Head of Customer Support in Arrow Globe BookPrinters

Arrow Globe BookPrinters (AGBprint.com), established in 2016, is a New York-based one-stop printing solution provider. 

• We offer a wide range of products, including books, cards, games, and boxes of various complexities and sizes. 

• Our core printing partners are three leading factories in Europe and Asia, equipped with modern state-of-the-art machinery. 

• Our mission is to serve clients, publishers, especially authors and independent publishers, by producing high-quality, affordable books for their readers.

We strive to find a goal-oriented professional who can multitask effectively and is focused on quality and results to fill a remote position as a Client Support Manager. 

Key responsibilities:

• Communication with the client and printing factory: clarifying details of the order, assistance in choosing suitable materials, following up, and updating.

• Documentation management

Key requirements:

• Client-centered attitude

• Strong communication skills

• Fluent in English, spoken and written

• Quick learner

• Spreadsheets 

• Focused and able to work remotely

It will be an advantage:

• Basic knowledge of the printing industry

• Experience in sales and customer service

• Knowledge of CRM

We offer our employees:

• Fully remote employment

• Flexible schedule

• Competitive salary and bonuses

• Opportunity to visit the production sites and international book expos

• Professional training