Head of CRM (Gambling) in YO-DA wallet

Head of CRM (Gambling)

Київ, віддалено

We are a  dynamic Holding , which embraces flexibility and encourages your innovative ideas for product and process improvements.
We are actively developing in various directions and cover several types of activities and many markets.
Our goal is to create a unique and immersive gaming experience that will set us apart in the global market thanks to advanced technologies.

We are looking for an active, innovative, experienced Head of CRM to create a Marketing direction in our new Gambling product and jump in a new opportunity to launch a new product.

About the role:
As a Head of CRM you will be responsible for: overseeing the CRM system’s implementation, maintenance, and optimization, as well as managing back office operations to ensure efficient support for front-end activities. This role involves improving customer relationships, enhancing data management, and streamlining back office processes to support overall business goals.

Requirements:

• 3+ years proven experience in CRM management and back office operations
• Strong understanding of CRM software and data analysis tools.
• Excellent project management and organizational skills.
• Proficiency in database management and data analysis.
• Strong communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• High level of attention to detail and problem-solving abilities

Responsibilities:

CRM System Management:

• Oversee the implementation and maintenance of the CRM system.
• Ensure the CRM system is effectively utilized across the organization.
• Monitor and analyze CRM data to identify trends and opportunities for improvement.

Data Management and Analysis:

• Maintain accurate and up-to-date customer data within the CRM system.
• Generate reports and insights from CRM data to support decision-making.
• Identify and resolve data quality issues.

Customer Relationship Enhancement:

• Develop and implement strategies to improve customer engagement and retention.
• Work closely with marketing and sales teams to optimize customer interactions.
• Provide training and support to staff on CRM best practices.

Back Office Operations:

• Manage back office functions to support front-end operations.
• Streamline processes to improve efficiency and productivity.
• Ensure compliance with company policies and regulations.

Project Management:

• Lead CRM and back office-related projects from inception to completion.
• Coordinate with IT and other departments to ensure project success.
• Manage timelines, budgets, and resources effectively.

System Optimization and Upgrades:

• Identify opportunities for CRM system enhancements and upgrades.
• Work with vendors and IT to implement system improvements.
• Ensure system security and data privacy are maintained.

Reporting and Documentation:

• Prepare regular reports on CRM and back office performance metrics.
• Document processes, procedures, and system configurations.
• Present findings and recommendations to senior management.
  

We offer:

• Financial stability and competitive salary;
• Individual bonuses for benefits compensation (healthcare, hobby, equipment and workstation);
• An honest and professional team that is ready to listen and understand, and most importantly, support you in your ambitious professional ideas!
• A dynamic and flexible startup environment that encourages innovation;
• 24 зaid vacation, not limited sick leaves, additional day-offs;
• Remote work/Hybrid in Kyiv;
• The perspective of development in FinTech with a focus on a foreign market;
• Great, professional and friendly team.

👏🏻 We are proud of our corporate culture which embodies principles:
No Red Tape: We believe in removing unnecessary bureaucracy, fostering an environment of agility and efficiency.
Freedom of Decision-Making: We trust in your expertise and empower you to make impactful decisions.
Trust in Employees’ Expertise: Your knowledge and skills are highly valued, and we encourage you to take ownership of your work.
Startup Environment: Experience the excitement of working in a startup, where new processes are implemented, and results are visible.
Communication with C-Level: Enjoy open communication with our C-level executives, as we embrace an open-door policy.
Professional Growth and Networking: We prioritize your professional development and provide ample opportunities for networking.
Friendly Team: Join our close-knit team, where collaboration and support are the pillars of our work culture.

We are transforming the gaming industry, and you have the chance to be part of this transformative journey. Join the team!