Head of Call Center (Europe) in Cashfactories

CashFactories is an international CPA network with its own media buying team. Since 2021, we have been helping partners around the world to grow in the field of COD nutra. We are developing quickly and are looking for an active manager who loves sales, live communication and successfully closed deals for the team.

Requirements:

• Experience in managing a call center or sales department from 2-3 years (Europe, preferably in the field of CPA / COD / nutra).
• Deep understanding of the COD model and the funnel: lead > call > approval > redemption.
• Skills in building and scaling a team of operators and supervisors.
• Experience in developing and implementing scripts, regulations, KPIs and motivation systems.
• Strong analytical skills, ability to work with numbers and reporting.
• Experience with CRM systems, telephony and analytical tools.
• Ability to make management decisions based on data.
• High level of responsibility, system, leadership qualities.
• Ability to work in conditions of rapid changes and scaling.
• Knowledge of Italian (B2+), English (B1-B2) and other European languages (Spanish, French, Portuguese, German) will be an advantage.

Responsibilities:

• Full strategic and operational management of the call center (Europe) results.
• Control of discipline, planning of resources, schedules and workload of the operator team.
• Launch of new offers, participation in tests and scaling of successful launches.
• Preparation of management reporting and proposals for development of the direction.

Conditions:

• Completely remote work format;
• Salary + % + bonuses, stable payments twice a month;
• Minimum bureaucracy, maximum trust and support;
• Trial period 1-3 months (negotiated individually).

We invite to our team an experienced and motivated specialist who is ready to take take the initiative, develop the direction and achieve stable high results together with the team!