(German & English) Customer Service Consultant (remote work) in SupportYourApp, Inc.

Are you enthusiastic about the world of technology? What if you had the chance to become part of the world's leading SaaS, software or hardware solutions? Join our Customer Support Consultant team today and grow in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by learning new skills and achieving challenging goals with our people-first management approach. Upset? Look at what it takes. What you'll do: Provide exceptional customer support via call, chat and email Build positive, long-term relationships with your customers Achieve KPIs Stay on the cutting edge of technology Work securely with your customers' confidential information Apply the latest and best customer satisfaction practices Maintain practical knowledge of our customers' products and services Communicate with developers and other departments of various IT companies What you need to be successful in this role: Excellent communication skills in English and German (at least C1 spoken and written) Experience in customer service analysis - and problem solving skills Positive and responsible attitude Personal laptop or computer (at least 8 GB RAM) and a stable internet connection (at least 50 Mbps – download and 40 Mbps – upload) Will be a big plus: Experience in technical support Experience with CRM -Systems Advantages and benefits: Flexible schedule Ability to work fully remotely Inclusive international environment Compensation in USD Good bonuses for referring friends Paid intensive training and probation Work-life balance Responsive management interested in your growth and long-term cooperation is framework for self-development Who we are: SupportYourApp is an international support-as-a-service company that provides BPO services to IT companies around the world. We work with customers from over 30 countries and speak over 60 languages. Since 2010, we have become an industry leader in premium outsourcing customer support and have a global footprint with 7 hubs around the world. We treat our team like our customers and surround them with unconditional care, an individual approach and an all-round positive experience. We welcome people from different backgrounds and experiences. Take the chance to join us and send your CV in English highlighting your outstanding skills! Visit our website: DISCLAIMER We are a multinational company with unbiased views. The evaluation of candidates will not be influenced by characteristics such as race, gender, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other basis prohibited by law from employment opportunities and benefits. *Due to legal restrictions and customer requirements, candidates from sanctioned countries are not eligible for this position.