First Customer Support Agent in SKELAR

SKELAR is a venture builder that builds international product IT companies according to the rules of the venture capital world. Together with the co-founders, we gather strong teams to launch product IT businesses and win in global markets.

Now we are looking for Customer Support specialists for one of our successful businesses - Liven .
 

Liven is a company that creates products for forming healthy habits and improving mental well-being. Our product is an app to combat procrastination, ADHD symptoms, and more. We give users all the information they need to better understand themselves and their problems, as well as the tools to solve these pains.

We launched the business at the beginning of 2023 and have already confirmed its success - we found unit-economy , profitability and we are actively growing, expanding the team from 3 to 46 people. With a strong unit economy and impressive growth, we offer a unique opportunity for talented people to join our high-performing team.

At Liven, we challenge traditional notions of linear career paths by encouraging each new team member to drive their own initiatives beyond its scope.
 

As a Customer Support Specialist, you will be expected to:

- Help in solving the requests of our users;
– Communication with users: written – through tickets and verbally – calls;
— Communication with English-speaking users from all over the world;
— Work on product improvement (escalation of problems to relevant departments).

What is important to us:
— Upper Intermediate / Advanced English (B2+), spoken and written;
— Willingness to work night shifts (~6 per month) with 23:00 to 08:00;
— Ability to quickly adapt and learn new processes;
— Stress resistance;
— Strong communication skills: ability to work with user objections;
— Empathy and client orientation;
— Interest in the topic of emotional and behavioral well-being;
— Readiness for long-term cooperation.

What we offer:
— Remote work format You can work from anywhere in Ukraine and the world;
— 20 days of paid vacation per year;
— Unlimited days of sick leave with a doctor's certificate;
— Medical insurance;
— Flexible work schedule 2/2 shifts, where 2 working days and 2 weekends:
Morning shift: 07:00 - 16:00,
Evening shift: 15:00 - 23:00,
Night shift: 23:00 - 08:00.
— Guaranteed breaks of 1 hour each shift.
— Bonuses for meeting goals and KPIs.