English Customer Support Representative in Helpware

Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. We help small businesses as well as enterprises to free up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses.In 2018 Clutch - B2B ratings, research, and reviews company - has named our Team a Leader in multiple service categories for BPO companies!We are growing and have an open position as a Customer Support Representative.Skills And QualificationsExcellent written skills in English;Experience in the Client support area will be a plus;Basic technical background (strong experience in using apps);Proactive approach, empathetic individuals, problem-solving skills;Customer orientation and ability to adapt/respond to different types of characters;Ability to multi-task, prioritize, and manage time effectively.ResponsibilitiesProviding Customer Support for the website usersHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionFollow communication procedures, guidelines, and policiesResponding promptly to customer inquiriesCommunicating with customers through various channels (chat/emails)Acknowledging and resolving customer complaintsKeeping records of customer interactions, transactions, comments and complaintsEntering data into a CRM, other online tools, and cloud-based platformsOther related tasks assigned by managers of the Clients and/or HelpwareWe Offer:Competitive compensation linked to EUR rate;Medical insurance after the trial periodEnglish classes;Schedule 8 am - 10 pm Kyiv Time( 8 working hours + 1 hour of a break during this period of time);Corporate training and parties.We sincerely thank all applicants for applying; however, only those candidates selected for an interview will be contactedIf you have the qualifications needed and ready to maintain the required duties daily, please apply!Don't Forget To Follow Ushttps://www.facebook.com/helpw... applying for this position, you agree with the Helpware Privacy Policy and give us your consent to maintain and process your personal data in this respect. Please read our Privacy Policy for more information. https://www.helpware.com/company/careers Show more Show less Посадовий рівень Базовий рівень Тип зайнятості Повний робочий день Посадові обов’язки Інше Галузі Outsourcing/Offshoring