E-learning Specialist (Customer Experience) in Uklon

Uklon is a product IT company that develops a leading ride-hailing service. Every day, the powerful Uklon team pumps one of the largest infrastructures in the market of Ukraine and beyond, ensuring the interaction of drivers and riders.

We create a highload product, behind which are hidden ambitious technological challenges, continuous innovations and non-obvious moves. Our work framework is to test new hypotheses, push your ideas and use the latest technology stack.

Join us as an E-learning Specialist (Customer Experience).

Hiring process: meeting with the recruiter, interview with the head of department, test task and final meeting.

What we offer specifically for this role:

• the opportunity to join the development direction of e-learning for the company

• join a powerful learning team, which is part of a large Customer Experience team

• the opportunity to be in a business context, directly influence the Customer Experience indicators of the team and the formation of a positive customer experience

• the opportunity to shape the processes of the direction

• a modern approach to building processes using powerful IT solutions

• the opportunity to pump up your skillset in working with a community of experts Uklon

• support and implementation of your ideas and initiatives

• regular performance & salary review

• company culture in which everyone is significant and valuable and has an influence on processes

How exactly you can influence the development of the company:

• Designing training programs, development and implementation of e-learning content with gamification: courses, video lessons, interactive exercises, cases, tests, etc.

• Administration of the LMS platform: configuration, updating, user management, activity monitoring

• Launching together with the head of e-learning for the Customer Experience department "from scratch": formation of processes, structure and standards for content creation, selection of tools and launch of educational programs and courses

• Implementation of gamification in LMS: creation of interactive tasks and mechanics that increase engagement teammates

• Analysis of training needs of divisions and determination of training goals

• Cooperation with internal trainers and experts to collect content and transform it into the necessary online formats (SCORM, video, interactive, microlearning)

• Analysis of training results: collection of feedback and statistics (passing, success, impact on KPI), preparation of reports and improvement of programs based on them

Challenges in 3 months:

• Familiarize yourself with the current goals and processes of the department's teams

• Create an e-learning framework (processes, standards, templates) for systematic work with online learning.

• Develop a learning trajectory for the department's teammates, including a sequence of courses, modules and formats according to the needs of the teams.

• Launch and convert the basic courses prepared together with the trainer into e-learning format

• Set up reporting in the LMS and prepare a dashboard with key learning indicators

To achieve results, you will need:

• Experience working as an Instructional Designer or E-learning specialist developer from 1.5 years

• Experience working with LMS platforms (preferably Collaborator)

• Experience creating electronic educational content with gamification elements: online courses, interactives, tests, cases, simulators

• Experience working with authoring tools (preferably Articulate 360)

How do you regulate your working hours?

• classic five-day work week: 9:00-18:00 or 10:00-19:00

• days off with retention of reward: 20 for personal needs, 1 more on the occasion of the day birth, 10 due to illness, up to 8 due to blood donation

How will you pump your skills in Uklon?

• internal exchange of knowledge, mentoring programs and trainings for the development of soft and hard skills

• obtaining profile certifications for IT experts

• corporate library and subscriptions to information resources

• gamification, gifts, raffles and discounts from partners

• sports events and corporate team building

• wellness programs (emotional support workshops)

• massage weeks in the office in Kyiv

• promo codes for trips with Uklon

Regular Sport Activities:

• Uklon Football weekly

• Uklon Online Yoga weekly

• corporate discounts, partial compensation for sports activities

Corporate social responsibility

Uklon is a socially responsible business and is among the TOP-10 largest donors to support the defense forces and humanitarian initiatives among Ukrainian businesses in the IT and telecommunications sector. The total amount of financial support and investments of Uklon, including corporate contributions of the company and charitable contributions of the founders, in support of the Armed Forces, volunteer movements, CSR projects and charitable initiatives, for the period from January 2022 to July 2025, amounted to more than 230 million hryvnias. The company is also among the most responsible taxpayers in the IT sector, having paid UAH 680 million in taxes based on the results of its activities in 2024.

*We value every feedback and strive to provide feedback within 7 working days. If there was no answer, don't be upset: it's just that this time the match with the vacancy did not take place.

If you do not see the letter fromc - please check the "Spam" folder or other mail tabs. Sometimes our answers end up there. Thank you for choosing Uklon. 

See you soon!

Let's meet the future team: www.instagram.com/...qz/?igsh=NGp0ZGh5bTl1b2Jn