Dispatcher in A Hiring Group

Title: DispatcherLocation: RemoteWe are assisting our client in finding an experienced Dispatcher to join their rapidly growing team. This opportunity is with a tech-focused, service-oriented company based in the US that is committed to delivering exceptional service.Key Responsibilities: Receive incoming service requests via phone, email, or online portal. Dispatch service agents to customer locations based on scheduling and geographic considerations. Monitor schedules and workload to optimize efficiency and response times. Communicate with customers to provide updates on arrival times and service status. Coordinate with other dispatchers and supervisors to ensure smooth workflow and effective resolution of service issues. Maintain accurate records of service calls, including customer information, service details, and service agents assignments. Provide support and guidance as needed to facilitate timely completion of service calls. Handle escalated customer inquiries and complaints in a professional and courteous manner. Collaborate with other departments, such as sales and operations, to address customer needs and improve service delivery processes.Qualifications: Education in business administration or a related field is a plus. 3+ years of previous experience in a dispatching role, experience in service-oriented industry will be an advantage.Strong communication skills, both verbal and written. Excellent organizational abilities and attention to detail. Ability to multitask and prioritize competing demands in a fast-paced environment. Proficiency in computer software applications, including dispatching software and Microsoft Office Suite. Flexibility to work in the PST time zone.Benefits and Perks:A dynamic and supportive work environment where your ideas are valued, and your contributions make a real impact.A culture of collaboration, teamwork, and inclusivity, where diversity is celebrated and every team member is valued for their unique perspective and contributions.Work-life balance initiatives, including flexible work arrangements and paid time off, to help you maintain a healthy balance between your professional and personal life.If this opportunity aligns with your career goals, we encourage you to apply through LinkedIn Show more Show less Посадовий рівень Старший середній рівень Тип зайнятості Повний робочий день Посадові обов’язки Управління і Промисловість Галузі Кадрове забезпечення та рекрутинг