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Occurrence of the result and client System thinking, attention to details confident use of digital tools and learning platforms 
Delivery Services IQOS Executive in Filip Morris Ukrayina*
Posted more than 30 days ago
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Filip Morris Ukrayina*
Without experience
Kyiv
Full-time work
Position - Specialist of B2C Delivery and Improvement of Customer Experience Work Format: Hybrid (3 days office hiring find a candidate who can lead the development and optimization of B2C leaks, improve client experience, interact effectively with partners and internal teams, and implement system processes and automation tools. Obligations Organization and development of B2C Delivery Processes (Express Delivery, New Mail Cooperation, Partners) Negotiation consumers Organization
Position - Specialist of B2C Delivery and Improvement of Customer Experience
Work Format: Hybrid (3 days office hiring
find a candidate who can lead the development and optimization of B2C leaks, improve client experience, interact effectively with partners and internal teams, and implement system processes and automation tools. Obligations
- Organization and development of B2C Delivery Processes (Express Delivery, New Mail Cooperation, Partners)
- Negotiation consumers
- Organization and conduct of field visits and inspections (including secret buyers)
- budget planning and delivery channel development
- Preparation of presentations
- Preparing training materials for the courier team
- for technical flo IT teams
- Introduction and optimization of client service processes
requirements for a candidate
- Experience in handwriting B2C
- Experience Management Automation
- Customer orientation, analytical thinking
- The experience of creating presentations, training courses
- The experience of preparing technical FLOU and setting tasks for IT
- readiness for field checks
- emel. Effectiveness Metrics
- High self -organization and responsibility
- Knowledge of logistics and delivery market in Ukraine
- Personating Ukrainian and English (from B1 level)
key competencies
technical knowledge at the level of experienced user, sq. Jam, Power Bi, Vchasno
What we offer:
- Working in an international company;
- Unique opportunities for constant learning and development; social packages.
Without experience
Kyiv
Full-time work