Delivery Manager (Onboarding & KYC) in Paysera

Direct message from the member who posted the job from Paysera Deina Uzdraite Deina Uzdraite Talent Acquisition Partner | Psychologist About us: Paysera is the first fintech company in Lithuania and an EU licensed e-money institution. We provide fast, convenient, and affordable financial services globally. Our services range from a payment gateway for e-shops, a finance management app, and money transfers worldwide. With over 1 million app installs and growing, we aim to become an industry-leading super app that provides financial and lifestyle services across the globe . At Paysera, we are a start-up minded team, which means we thrive in a fast-paced environment and seek open communication while placing great focus on establishing our core company values. Join our vibrant international team of +600 people across +20 different cities worldwide. As a Delivery Manager at Paysera, you will be primarily responsible for the efficiency of the development process and the delivery of high-quality output from your team or tribe. You will manage and lead a team of 10–40 specialists and be responsible for designing and improving the entire development process. You will act as the main point of communication between various teams, stakeholders, and tribe members, ensuring alignment with Paysera's strategic objectives. Your key responsibilities Process Management: Design, implement, and continuously improve the development process to ensure its efficiency and effectiveness. Balance the needs of stakeholders and team members, and ensure that the process aligns with Paysera's strategic goals; Team Management: Lead and manage a team or tribe of 10–40 specialists. Foster a high-performance culture and empower team members to deliver their best work; Delivery Accountability: Ensure that the team's input and output meet the defined quality standards and are delivered on time. Resolve any issues or blockers that may impact the delivery; Stakeholder Communication: Serve as the main point of communication between various teams, stakeholders, and tribe members. Ensure clear, concise, and regular communication to keep all parties informed of progress, risks, and issues; Quality Assurance: Ensure the delivery meets the highest quality standards. Implement quality assurance processes and organize the maintenance of the necessary documentation; Contributing to a knowledge base: Involves gathering, organizing, and sharing information, insights, best practices, and lessons learned that can benefit not only the individual Delivery Manager but also the broader team and organization. What we're looking for: Proven experience as a Delivery Manager or a similar role in a fintech or tech-driven environment;Demonstrated leadership skills, with the ability to inspire, motivate and coach a large team (15-40);Excellent understanding of software development processes, Agile methodologies (Scrum framework is a plus, Kanban method is a must), and quality assurance processes;Understanding of principles of Scale-up Pipedrive Agile Framework https://unfix.com/blog/pipedrive-unfixed (we will teach how to implement it);Experience with Jira/Confluence for organizing workspace and reporting.Experience working with multiple and/or distributed teams;Strong problem-solving and conflict-resolution skills as well as facilitation and mediation skills and the capacity to work well under pressure;The ability to adapt to a changing environment;Fluent in verbal and written English;Kanban certification (would be a huge plus, but experience is required);Scrum certification (would be a plus).For candidates:Only selected candidates will be contacted, but we are grateful to all who send their CV. Show more Show less Посадовий рівень Старший середній рівень Тип зайнятості Повний робочий день Посадові обов’язки Управління і Промисловість Галузі Фінансові послуги