CX Manager (Customer Experience Manager) in CreateDynamics

CX-manager (Customer Experience Manager)

Lviv | Full time employment | Ready to hire a student

Salary: Competitive + % of sales

Why us?

We are a company focused on adaptability, digitalization and new generation customer experience. If you aspire to be part of a team that is at the forefront of technological change and constant evolutionary development, we are waiting for you! Our employees are not just colleagues, but real ambitious change agents who are building the future in the field of customer service, using agile-approaches and customer-centric > strategies.

Your responsibilities:

• Client-oriented consulting: provide innovative, personalized solutions for of each client, actively using the latest technologies and data to improve the quality of service.
• Inquiry and task management: ensure a timely response to incoming inquiries, implementing proactive strategies to solve problems and create additional value .
• Team building and cross-functionality: actively collaborate with colleagues and other departments to improve customer journey and increase customer loyalty.

What do we expect from you?

• Language skills: command of English, Polish or German at the advanced level . Additional languages ​​will be your competitive advantage.
• Effective communication strategies: the ability to adapt your communication according to the context and needs of the client, the ability to convey key messages clearly and intuitively.
• li>Time management and self-management: the ability to work in conditions of multitasking, to apply lean methodologies to increase own productivity and to focus on the most important priorities.< /li>
• Basic technical literacy: confident use of a PC, knowledge of office programs and modern communication tools.
• Experience in customer service will be an advantage, but we are ready to invest in your onboarding and provide the necessary resources for professional growth.

What do we offer?

• Flexible schedule and offline work: Monday - Friday from 10:00 to 19:00. We respect your time and provide comfort for productive work in the office.
• Innovative working conditions: stylish office with high-tech infrastructure, opportunity for < strong>coffee breaks and spacious team areas for collaborations.
• Competitive compensation: fixed rate + performance-based bonuses and % of sales. We have an offer that guarantees market competitiveness and supports your achievements.
• Career development: access to online learning platforms, mentorship programs, professional trainings and certification courses to help you constantly be at the peak of your competences.
• Opportunities for growth : we create for you a space for experiments and innovative initiatives. You will be able to contribute to strategic changes and influence customer experience.
• Corporate culture: we work according to the principles of < strong>openness and transparency, we regularly hold feedback sessions, which allows us to constantly adapt work processes and improve the atmosphere within the team.

Why is it worth it? join?

We create an innovative environment where initiatives, ideas, creativity are valued, and every employee has the opportunity to become an ambassador of change. With us, you will work with the latest technologies in the field of customer service, apply modern data-driven strategies and develop in a company that puts the development of its people first.

Do not delay the opportunity to be part of the future!

We look forward to your resume!

Regards, recruiter Lina.

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