Customer Support Team Lead (Everhelp) in Genesis

Customer Support Team Lead (Everhelp) Kyiv, hybrid, Kyiv, office, remote Hello! Everhelp contact! Everhelp is a Genesis business ecosystem company. My outsourced support service that supports more than 20 products around the world. At Everhelp, we are creating a next-gen Customer Success ecosystem for users around the world. We provide first-class customer service and take care of everything: from configuration, control and maintenance of weekly reports to all the necessary metrics. The company was founded in 2021. In the last year, it grew from 5 to 200+ people in the team. Currently, most of our employees are safe, all jobs have been saved, and in addition, we continue to strengthen our team. Our position: - Against wars of justified aggression. — We evacuated company employees from nearby war zones, helped them find housing and provided financial support. —The entire team was provided with mobile stations with tobacconists. We continue to work steadily for the future of Ukraine. As we continue to expand, we are looking for a responsible Support Team Lead to manage the team and maintain high standards of service quality for our customers. Your tasks: — manage the support team; — control the KPI of the team, the quality of service and the correctness of answers to customers; — to guarantee that each client will not be left without an answer and will receive advice on all his concerns; — create a healthy climate in the team and increase labor productivity; — form a team, participate in the hiring process; — to automate and improve work processes; —collect statistics and prepare reports for partners; — maintain the necessary knowledge about the Zendesk product; —participate in global projects and within the company to improve our products and optimize the experience of our users. — organizational and management skills, excellent communication skills; —experience in optimizing processes and increasing the efficiency of resource use.; — the ability to organize and plan the work of the department; — experience working with Zendesk software products and services; — previous experience of working as QC/ Team Lead, experience of creating processes in the support team; —developed skills of stress resistance and business orientation. A job at Everhelp is: —A great opportunity to start your career in IT from scratch and develop C-level positions; — The opportunity to join the Ukrainian product and help the economy of our country; — Free running, football, basketball, tayoga volleyball training, corporate discounts on subscriptions to gyms. Do not delay! Send your CV and join Everhelp.