Customer support specialst/Logistic coordinator in Laflei

Laflei is a leading conglomerate specializing primarily in luxury vehicles rentals, caters to discerning clients seeking top-tier experiences with cars, jetsurfs, motorbikes, and more.https://laflei.com/

We are looking for a logistics coordinator who will help ensure our clients receive the best possible experience with the delivery of their rental car.

Key Requirements:

• At least 1 year of experience as a Logistics Coordinator or Customer Support Manager
• Italian language proficiency at B2 level or higher (mandatory)
• English language proficiency at C1 level
• Spanish language skills will be an advantage
• Excellent communication skills
• Politeness and diplomacy in client interactions
• Experience in managing client payments and preparing financial reports related to completed deliveries
• Strong time management skills
• High level of self-organization
• Attention to detail

The selected candidate will be responsible for:

• Verifying client payments
• Providing online support for the delivery and return of rental vehicles

Languages:

The main languages of communication in the company are English, Italian, Russian, and Ukrainian. Since our team has many people from the CIS, we also use Russian for better understanding. We do not cooperate with aggressor countries.

Compensation:

The compensation package includes a fixed salary complemented by a performance-based commission.

Positive results and successful contract closures will be rewarded with a percentage-based bonus, ensuring that your efforts and achievements are directly reflected in your earnings.

Work Mode:

The role is primarily remote with a commitment of 180 hours per month.

Benefits of working with us:

• Decent salary with opportunities for review every six months, based on performance and willingness to take on additional responsibilities
• 24 calendar days of paid vacation
• Paid sick leave with a doctor's certificate
• No unnecessary distracting meetings, only the essential ones
• No time trackers
• Access to a budget for professional development after completing a two-month probationary period, including relevant external courses, conferences, and seminars.

And a few very important things to know about us:

We're a small but successful team of professionals fostering a "family-like" culture. However, this isn't the kind of family that gathers a few times a year to celebrate something. It's a union of individuals bound by common interests and a sense of belonging to a shared mission, a desire to see a magnificent result of joint efforts.

We do not waste energy and time on "corporate culture" of imposed entertainment, but we also do not restrict employees with strict time trackers, preferring trust and mutual respect.

We have a flat company structure, which means that if necessary, you can directly contact even the CEO, and your ideas and suggestions will not go unnoticed by management.

We take a highly responsible approach to the selection of our team members: no matter what position we hire someone for, the main quality we look for is a people-first attitude. That's why in our team you won't meet indifferent bureaucrats, but you will definitely meet like-minded buddies.

Convinced this is the right fit? Apply now and let's make it happen!