Customer Support Specialist (Ukrainian Speaker) in Scorp

Пряме повідомлення учасника, який розмістив вакансію, з Scorp Sinem Sena Korkmaz Sinem Sena Korkmaz Scorp şirketinde HR Team Lead About UsScorp Inc. is a fast-growing social media start-up based in Istanbul and San Francisco. We created a number of mobile applications, including the world’s most genuine social network’ Scorp app. With over 16M users worldwide, Scorp app has successfully re-defined the social network in Turkey. Now, we are on a mission to redefine the social and entertainment scene with our newly launched Apps, which have already reached 100M+ usersJob DescriptionWe are looking for enthusiastic candidates to join our Ukrainian Marketing team! If you think you are the one we are looking for, do not hesitate to apply! We are looking for a Freelance Customer Service Specialist (Ukrainian speaker). Our ideal candidate will have a high customer orientation, good communication skills, persuasiveness, results orientation and strong problem-solving skills. This position will be responsible for expanding the customer base and building customer loyalty through excellent service, ensuring customer satisfaction, and exceeding customer expectations.QualificationsMinimum 6 months of experience in Customer Service - Desirable but optionalProficiency in communication and collaborationAdeptness in multitaskingBeing able to be patient and kind when solving the problemsDisplaying a solution-oriented mindsetAbility to adapt to rapid changesBeing an intermediate or advanced English speakerBeing an advanced or native Ukrainian speakerResponsibilitiesResolving customer issues with a positive and proactive approachKeeping customers informed about updates and offersRespond quickly and accurately to a high volume of requests from our customersUpdating the checklist on a weekly basisDemonstrating creativity in templatesReporting to IT and Marketing teams regarding bugs, issues, customer wishes, and updates Show more Show less Посадовий рівень Базовий рівень Тип зайнятості Повний робочий день Посадові обов’язки Служба підтримки і Маркетинг Галузі Розробка програмного забезпечення