Customer Support Specialist SMM in RISK

Company DescriptionRISK inc: An International iGaming Company Pushing the Boundaries of EntertainmentWho We Are:An international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 600+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers.Always Pushing the Boundaries? You Already Belong at RISK!Our global-scale operations are based on strong internal expertise, analytics, and data research. We have expertise in iGaming operations (sports betting, online casino), digital and affiliate marketing, tech solutions, and data analytics.Our ambition is to become global leaders in international expansion, mastering the art of the fastest market entry and establishing highly efficient operations in new territories.We are seeking a Customer Support Specialist SMM to become a part of our team.Job DescriptionRespond to customer inquiries, comments, and concerns across multiple social media channels in a timely and professional mannerMonitor social media platforms for customer feedback, brand mentions, and potential issuesCollaborate with the marketing team to create and maintain a consistent brand voice across all social media interactionsEscalate complex issues to appropriate departments and follow up to ensure resolutionAnalyze customer interactions and provide insights to improve our products and servicesDevelop and maintain a knowledge base of common customer issues and their solutionsParticipate in the creation and implementation of social media strategies to enhance customer engagementStay up-to-date with industry trends and best practices in social media customer supportGenerate regular reports on customer support metrics and social media performanceQualificationsExcellent written and verbal communication skills with a friendly and empathetic approachProven experience in a customer support role, preferably with a focus on social media managementProficiency in major social media platforms including Facebook, Twitter, Instagram, and LinkedInExperience with social media management tools and analyticsStrong problem-solving skills and ability to handle difficult customer situations with tact and professionalismExcellent time management skills and ability to multitask in a fast-paced environmentBachelor's degree in Communications, Marketing, or related field preferredSocial media certifications (e.g., Hootsuite, Facebook Blueprint) are a plusIn-depth understanding of social media trends and best practicesKnowledge of customer service principles and practicesAbility to work flexible hours, including weekends and holidays, as neededFluency in English required; additional language skills are a plusAdditional InformationOur Benefit Cafeteria is Packed with Goodies:Children AllowanceMental Health SupportSport ActivitiesLanguage CoursesAutomotive ServicesVeterinary ServicesHome Office Setup AssistanceDental ServicesBooks and StationeryTraining CompensationAnd yes, even Massage!Ready to Take the Leap?Join a team where every day is an opportunity to take a RISK and come out on top. Follow us on LinkedIn and Instagram, and let us be your hub for turning ambitiousIdeas and Extraordinary Solutions Into Reality.at Risk, We Believe That Our People Are The Driving Force Begind Our Success. Together, we can Achiev Great Things and Push the Boundaries of What's Possible in the Igaming Industry. Show More Show LESS Official level Basic level Type of employment Full -time Job responsibilities Other Industry Entertainment suppliers