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Customer Support Specialist (Prom) in EVO
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EVO
about the project:
Prom.ua - the largest marketplace of Ukraine, which sells more than 100 million goods from tens of thousands of entrepreneurs from all over the country. The best price is from a toothbrush to a cultivator for the garden and garden. Numbers:
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MarketPleis visits 4.8 million people
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Marketplaces operate more command:
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competently write in Ukrainian
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Ability to understand texts, explain complex information simply
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a sincere desire to help each client, seeking both standards and non-standard Ways
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Independence in making decisions based on the analysis of the information collected
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care for details
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Ability to work in a team
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your thoughts
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flexibility, ability to switch quickly between tasks
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initiative, readiness for change and restructuring or improvement of processes
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Banking experience in resolving transactions, complaints and disputes
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tasks:
Communication with partner logists through Zendesk and Telegram
Collaboration with other companies to solve clients
< tools: zendesk Slack TELEGram Internal System Admin Kibana Selection steps: Familiarity with the recruiter Interview with the leader < < about working in EVO:
work schedule 5/2 from 9:00 to 18:00, the weekend "floating" (1-2 times a month Saturday or Saturday. Other)
Volunteer Community -We regularly conduct charitable auctions, raise money for reconnaissance drones and support volunteer initiatives of employees. discrimination on any grounds. We are also open to cooperation with veterans/veterans and are ready to support them on the way to new professional achievements.
