Customer Support Specialist (Night Shifts) in COAX Software

Coax Software is looking for for a client tourist product! : Coax is an outsourced company specializing in fintech, e-commerce, real estate and tourist domains. "FONT-WIGHT: 400; FONT-STYLE: Normal"> -We focus on the result;
-we appreciate proactivity, initiative and indifference; and transparency;
-open to innovation and encourage them.

We are looking for Customer Support Specialist, who: <-at least 1 year of work experience;
-has English B2 and above ;
-ready to work in night changes;
-Mastering tools and systems to support customers; Br style = "font-weight: 400"/>-skills of solving problems and the ability to work effectively with client complaints;
-attention to details and accuracy in working with client data and bookings ;
-flexibility in adaptation to changed priorities and responsibilities;
-capable of working both independently and in the team.

What should you do: -track input emails from customers with booking the next day, process queries for cancellation, changes in booking details and additional queries for the promotion of the service class;
-proactively contact customers after completion of the tour to obtain feedback and reviews;
-Regularly check the company's calendar for unfinished bookings and ensure their timely execution;
-Manage bookings through online travel agencies (OTA) such as Gyg, Viotor and Musement, Exactly updating our system after sales notification;
-solve the problem of unfinished bookings, contacting customers who have not completed the reservation process to understand the reasons for refusal; FONT-WIGHT: 400 "/>-solve problems with payment, contacting customers who have technical problems with payment and providing them with benefits; Various channels, including chats, phone calls and e-mail;
-coordinate tours, confirming booking with representatives and coordinating helpCustomers when crossing the border;
-organize transfers and VIP services in accordance with customer orders;

vacancy involves contractual cooperation. the indicated project with hourly pay.