Customer Support Specialist (knowledge of the Spanish language) in Yellow Stone

Yellow Stone invites a Spanish-speaking Customer Support Specialist to its team! 

We are looking for a professional who will become the voice and support of our company, providing the highest level of customer service.< /p>

Why Yellow Stone?

We create an atmosphere where every employee feels valued and has the opportunity to develop. If you are ready for challenges and want to become part of a professional team - we are waiting for your resume!

What will be included in your duties?

• Support customers via e-mail and chat: prompt answers to questions about the company's products and services.
• Helping customers by phone (up to 15% of working time).
• Responding to customer inquiries and solving problems, in particular, the redirection of complex technical and financial issues to the relevant departments.
• Reporting on detected errors or shortcomings for their prompt elimination.

What do we expect from the candidate?

• Spanish at level B2 and above.
• Confident use of PC and office programs. 
• High communication skills - both written and verbal.
• Experience in the field of customer support will be your plus, but the most important thing is the desire to learn!

What do we offer?

• Remote work format - work from anywhere in the world.
• Convenient schedule: 2/2 (2 days shifts from 8 a.m. to 8 p.m., 2 days off; 2 night shifts from 20:00 to 08:00, 2 days off).
• Competitive salary with bonuses and stable payments.
• Career growth and training: access to the Self-learning library, paid courses and internal trainings.
• 15 working days of paid vacation and paid sick leave.
• Medical insurance and psychological support (group discussions and individual sessions).

 Join Yellow Stone - be the face of quality service!